Fully Remote Customer Service Agent
About The Position
Disabled Veteran Solutions (DVS) is hiring a fully remote Inbound Customer Service Representative to support people accessing government-based programs in security, health and human services, and state benefits. The role is the first point of contact for individuals relying on essential services and involves providing clear, calm, solution-focused assistance in a structured, team-oriented environment. The position is full-time, with an 8-hour workday scheduled between 8:00 AM and 8:00 PM, Monday through Friday. The first two weeks are dedicated to structured onboarding, scheduled from 9:00 AM to 4:30 PM EST. Work is performed remotely from a private, distraction-free workspace with reliable high-speed internet through an Ethernet connection.
Requirements
- High school diploma or GED.
- Prior remote customer service experience, especially in call-based environments.
- Strong verbal communication skills and the ability to quickly build rapport.
- Ability to troubleshoot basic technical issues independently.
- Comfort working remotely with minimal supervision.
- Ability to read and follow directions completely.
- Ability to complete an extensive credentialing and background check process.
- In-depth understanding of web navigation, computer applications, and multitasking, including Microsoft Teams, Outlook, and Word.
- Fluency in reading, understanding, and speaking English.
- Reliable high-speed internet connection using Ethernet; Wi-Fi is not accepted.
- Private, distraction-free workspace.
- Ability to navigate computer systems efficiently.
- Consistent attendance and reliability.
Nice To Haves
- Additional education beyond a high school diploma or GED.
- Bilingual English/Spanish skills.
Responsibilities
- Answer inbound calls and deliver a positive, solution-focused customer experience.
- Assist with basic technical troubleshooting and create support tickets when needed.
- Schedule appointments at designated service locations.
- Accurately document customer interactions, including inquiries, concerns, and resolutions.
- Conduct follow-up calls to ensure issues are resolved and customers stay informed.
- Provide consistent, high-quality service in a structured, supportive environment.
Benefits
- Fully remote work.
- Supportive, team-driven environment.
- Opportunities for career advancement.
- Meaningful work supporting Veterans, military families, and communities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
