Remote Customer Service Agent
About The Position
Disabled Veteran Solutions (DVS) is hiring an entry-level Remote Customer Service Agent to support individuals accessing government-based programs and DVS’s mission-critical partners. The agent is a first point of contact, providing clear, calm, solution-focused assistance and high-quality service throughout the customer and partner lifecycle. The position is fully remote and includes structured onboarding and training during the first two weeks after the start date, scheduled from 9:00 AM to 4:30 PM EST. The regular schedule is a full-time, eight-hour shift scheduled within operating hours of 8:00 AM to 9:00 PM, Monday through Friday. Compensation is $15.00 per hour, with room for advancement. Applicants must provide a private, quiet, distraction-free workspace and reliable high-speed internet through a hardwired Ethernet connection; Wi-Fi is not accepted. A pre-employment drug screening and criminal background check are required, as is completion of an extensive credentialing and background check process.
Requirements
- High school diploma or GED.
- Prior remote customer service experience; experience in a call- or ticket-based environment is preferred within this qualification.
- Tech-savvy, with an in-depth understanding of web navigation, computer applications, and multitasking, including Microsoft Teams, Outlook, and Word.
- Ability to troubleshoot basic technical issues independently and follow detailed directions.
- Strong verbal and written communication skills and the ability to quickly build rapport.
- Ability to work remotely with minimal supervision in a structured environment.
- Ability to complete an extensive credentialing and background check process.
- Fluency in reading, writing, understanding, and speaking English.
- Reliable high-speed internet connection through a hardwired Ethernet cable; Wi-Fi is not accepted.
- Private, quiet, distraction-free workspace.
- Ability to navigate multiple computer systems simultaneously.
- Consistent attendance and reliability.
- Pre-employment drug screening and criminal background check.
Nice To Haves
- Additional education beyond a high school diploma or GED.
- Bilingual English/Spanish skills.
Responsibilities
- Answer inbound calls and emails, providing a positive, solution-focused experience throughout the customer and partner lifecycle.
- Accurately document customer interactions, including inquiries, concerns, and resolutions.
- Track communications and identify areas where additional support may be offered.
- Provide basic technical troubleshooting, navigate web-based applications, and create or escalate support tickets accurately.
- Schedule appointments at designated service locations.
- Make follow-up calls to ensure issues are resolved and customers remain informed.
- Provide consistent, high-quality service in a structured, supportive environment.
Benefits
- Fully remote work.
- Supportive, team-driven environment.
- Room for advancement and promotion from within.
- Work with a sense of purpose.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
