Fully Remote Customer Service Agent
About The Position
Disabled Veteran Solutions (DVS) is hiring a fully remote, entry-level Customer Service Agent to support people accessing government-based programs and the organization's mission-critical partners. The agent serves as a first point of contact, providing clear, calm, solution-focused assistance in a structured and supportive environment. The role includes a two-week structured onboarding and training program scheduled from 9:00 AM to 4:30 PM EST. The regular schedule is a full-time, eight-hour shift scheduled within operating hours of 8:00 AM to 9:00 PM, Monday through Friday. Compensation is $15.00 per hour, with room for advancement. A pre-employment drug screening and criminal background check are required, along with an extensive credentialing and background check process.
Requirements
- High school diploma or GED.
- Prior remote customer service experience, ideally in a call- or ticket-based environment.
- Strong technology skills, including in-depth understanding of web navigation, computer applications, and multitasking.
- Ability to use applications such as Microsoft Teams, Outlook, and Word.
- Ability to troubleshoot basic technical issues independently and follow detailed directions.
- Strong verbal and written communication skills and ability to quickly build rapport.
- Comfort working remotely with minimal supervision in a structured environment.
- Ability to complete an extensive credentialing and background check process.
- Fluency in reading, writing, understanding, and speaking English.
- Reliable high-speed internet connection via a hardwired Ethernet cable; Wi-Fi is not accepted.
- Private, quiet, distraction-free workspace.
- Ability to navigate multiple computer systems simultaneously.
- Consistent attendance and reliability.
Nice To Haves
- Additional education beyond a high school diploma or GED.
- Bilingual English/Spanish skills.
Responsibilities
- Answer inbound calls and emails and provide a positive, solution-focused experience throughout the customer and partner lifecycle.
- Update and document account details, track communications, and identify areas where additional support can be offered.
- Accurately document customer interactions, including inquiries, concerns, and resolutions.
- Assist with basic technical troubleshooting and navigate web-based applications.
- Create support tickets accurately and escalate them when needed.
- Schedule appointments at designated service locations.
- Conduct follow-up calls to confirm issues are resolved and keep customers informed.
- Provide consistent, high-quality service in a structured, supportive environment.
Benefits
- Fully remote work.
- Supportive, team-driven environment.
- Opportunities for advancement and promotion from within.
- Purpose-driven work.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
