Fully Remote Customer Service Agent

Disabled Veteran Solutions • Savannah, GA

6h • Remote

About The Position

Disabled Veteran Solutions (DVS) is hiring a fully remote Inbound Customer Service Representative to support people accessing government-based security, health and human services, and state benefit programs. The representative serves as a first point of contact, providing clear, calm, solution-focused assistance in a structured and supportive environment. The role includes two weeks of structured onboarding, scheduled from 9:00 AM to 4:30 PM EST.

This is a full-time position with an eight-hour workday scheduled between 8:00 AM and 8:00 PM, Monday through Friday. Employees work remotely from a private, distraction-free workspace and must use a reliable high-speed internet connection via Ethernet. The role requires consistent attendance and the ability to work independently with minimal supervision while staying connected to a remote team.

DVS describes itself as a nationally recognized business process outsourcing provider and a certified Service-Disabled Veteran-Owned Small Business. The organization emphasizes meaningful service to Veterans, military families, and communities, a supportive team environment, and opportunities for career advancement. A pre-employment drug screening and criminal background check are required; applicants must also complete an extensive credentialing and background check process.

Requirements

• High school diploma or GED required.
• Prior remote customer service experience, especially in call-based environments.
• Strong verbal communication skills and the ability to quickly build rapport.
• Ability to troubleshoot basic technical issues independently.
• Comfort working remotely with minimal supervision.
• Ability to read and follow directions completely.
• Ability to complete an extensive credentialing and background check process.
• In-depth understanding of web navigation, computer applications, and multitasking with Microsoft Teams, Outlook, and Word.
• Ability to read, understand, and speak English fluently.
• Reliable high-speed internet connection using Ethernet; Wi-Fi is not acceptable.
• Private, distraction-free workspace and ability to navigate computer systems efficiently.
• Consistent attendance and reliability.
• Successful completion of a pre-employment drug screening and criminal background check.

Nice To Haves

• Additional education beyond a high school diploma or GED.
• Bilingual English/Spanish skills; bilingual candidates are strongly encouraged to apply.

Responsibilities

• Answer inbound calls and deliver a positive, solution-focused customer experience.
• Assist with basic technical troubleshooting and create support tickets when needed.
• Schedule appointments at designated service locations.
• Accurately document customer interactions, including inquiries, concerns, and resolutions.
• Conduct follow-up calls to ensure issues are resolved and customers remain informed.
• Provide consistent, high-quality service in a structured, supportive environment.

Benefits

• Fully remote work.
• Supportive, team-driven environment.
• Meaningful work supporting Veterans, military families, and communities nationwide.
• Opportunities for career advancement.
• Structured schedules described as supporting work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED