Remote Customer Service Agent

Disabled Veteran Solutions•Waynesburg, PA

7h•Remote

About The Position

Disabled Veteran Solutions (DVS) is hiring entry-level, fully remote Customer Service Agents to support individuals accessing government-based programs and DVS’s mission-critical partners. Agents serve as a first point of contact, providing clear, calm, solution-focused assistance in a structured, supportive environment. The role requires prior remote customer service experience and strong technology skills, and offers opportunities to learn, grow, and pursue a long-term career with the company. New hires complete a structured onboarding and training program during the first two weeks after their start date. Training is scheduled from 9:00 AM to 4:30 PM EST. The regular full-time schedule is an eight-hour shift scheduled within operating hours of 8:00 AM to 9:00 PM, Monday through Friday. Compensation is $15.00 per hour, with room for advancement. The position is fully remote. Employees must provide reliable high-speed internet through a hardwired Ethernet connection, not Wi-Fi, and have a private, quiet, distraction-free workspace. A pre-employment drug screening and criminal background check are required, and candidates must be able to complete an extensive credentialing and background check process.

Requirements

High school diploma or GED.
Prior remote customer service experience, ideally in a call- or ticket-based environment.
Strong technology skills, including in-depth understanding of web navigation, computer applications, and multitasking.
Ability to use applications such as Microsoft Teams, Outlook, and Word.
Ability to troubleshoot basic technical issues independently and follow detailed directions.
Strong verbal and written communication skills and the ability to quickly build rapport.
Comfort working remotely with minimal supervision in a structured environment.
Ability to complete an extensive credentialing and background check process.
Fluency in reading, writing, understanding, and speaking English.
Reliable high-speed internet connection via hardwired Ethernet; Wi-Fi is not accepted.
Private, quiet, and distraction-free workspace.
Ability to navigate multiple computer systems simultaneously.
Consistent attendance and reliability.

Nice To Haves

Additional education beyond a high school diploma or GED.
Bilingual English/Spanish skills.

Responsibilities

Answer inbound calls and emails and provide a positive, solution-focused experience throughout the customer and partner lifecycle.
Accurately document customer interactions, including inquiries, concerns, and resolutions.
Update and document account details, track communications, and identify areas where additional support can be offered.
Assist with basic technical troubleshooting and navigate web-based applications.
Create support tickets accurately or escalate them when needed.
Schedule appointments at designated service locations.
Conduct follow-up calls to ensure issues are resolved and customers remain informed.
Provide consistent, high-quality service in a structured, supportive environment.