Remote Customer Service Agent

Disabled Veteran Solutions•Franklin Township, PA

2d•Remote

About The Position

Disabled Veteran Solutions (DVS) is hiring an entry-level Remote Customer Service Agent to support individuals accessing government-based programs and the company’s mission-critical partners. The role is fully remote and includes a structured two-week onboarding and training program scheduled from 9:00 AM to 4:30 PM EST. Agents serve as a first point of contact and provide clear, calm, solution-focused support in a structured, team-oriented environment. The regular schedule is a full-time, 8-hour shift scheduled within operating hours of 8:00 AM to 9:00 PM, Monday through Friday. Compensation is $15.00 per hour, with room for advancement. Applicants must complete pre-employment credentialing, drug screening, and criminal background checks. Employees must provide a reliable high-speed internet connection through a hardwired Ethernet cable, along with a private, quiet, distraction-free workspace.

Requirements

High school diploma or GED.
Prior remote customer service experience, ideally in a call- or ticket-based environment.
Strong technical skills, including in-depth understanding of web navigation, computer applications, and multitasking; examples include Microsoft Teams, Outlook, and Word.
Ability to troubleshoot basic technical issues independently and follow detailed directions.
Strong verbal and written communication skills and the ability to quickly build rapport.
Ability to work remotely with minimal supervision in a structured environment.
Ability to complete an extensive credentialing and background check process; pre-employment drug screening and criminal background check are required.
Fluency in reading, writing, understanding, and speaking English.
Reliable high-speed internet connection via hardwired Ethernet cable; Wi-Fi is not accepted.
Private, quiet, and distraction-free workspace.
Ability to navigate multiple computer systems simultaneously.
Dependable attendance and reliability.

Nice To Haves

Additional education beyond a high school diploma or GED.
Bilingual English/Spanish skills.

Responsibilities

Answer inbound calls and emails, providing a positive, solution-focused experience throughout the customer and partner lifecycle.
Accurately document customer interactions, including inquiries, concerns, and resolutions; track communications and identify opportunities to offer additional support.
Assist with basic technical troubleshooting, navigate web-based applications, and create or escalate support tickets accurately.
Schedule appointments at designated service locations.
Conduct follow-up calls to confirm issues are resolved and keep customers informed.
Provide consistent, high-quality service in a structured, supportive environment.