Remote Client Support Associate | Entry-Level Customer Service | Work From Home

AIL•Tampa, FL

19h•$95,000 - $115,000•Remote

About The Position

Globe Life AO is expanding its virtual team and seeking motivated, people-focused individuals to join us as Remote Client Support Associates. In this role, you'll connect virtually with individuals and families who have requested information about available benefits. You'll answer questions, explain available options, guide clients through next steps, and provide professional ongoing support. Whether you're entering the workforce, changing careers, or looking for greater flexibility, no previous insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating through Zoom and phone
Be willing to complete required training
Be willing and able to obtain the appropriate state Life & Health Insurance License before conducting activities requiring a license

Nice To Haves

Experience in customer service, retail, hospitality, healthcare, education, administration, call centers, banking, client relations, or sales may be helpful but is not required.

Responsibilities

Connect with clients through scheduled Zoom and phone appointments.
Connect with individuals who have requested information.
Ask questions to understand client needs and priorities.
Build positive, professional relationships.
Create a welcoming and personalized client experience.
Explain available life, accident, and supplemental health benefit options.
Answer questions clearly and professionally.
Help clients understand available programs and coverage.
Guide eligible clients through applications and enrollment.
Explain next steps and required documentation.
Provide timely follow-up throughout the process.
Assist existing clients with policy-related questions.
Conduct policy reviews when appropriate.
Assist with beneficiary updates.
Maintain accurate digital client records.
Manage appointments and follow-up communications.
Provide continued customer service after enrollment.
Connect with individuals and families who have requested information regarding available benefits.
Concentrate on building relationships and delivering an excellent client experience.