Work From Home

AIL•Jacksonville, FL

18h•$95,000 - $115,000•Remote

About The Position

Globe Life AO is expanding its virtual team and seeking motivated, people-focused professionals to join us as Remote Client Support Associates. In this role, you'll connect with individuals and families who have requested information regarding available benefits. You'll help answer questions, explain available options, guide clients through the enrollment process, and provide ongoing support while building professional, long-term relationships. No previous insurance experience is required. We provide structured training, mentorship, licensing guidance, and continued professional development.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating through Zoom and phone
Be willing to participate in required training and professional development
Be willing and able to obtain the appropriate state Life & Health Insurance License before performing activities requiring a license

Nice To Haves

Experience in Customer Service
Experience in Client Services
Experience in Member Services
Experience in Call Centers
Experience in Healthcare
Experience in Retail
Experience in Hospitality
Experience in Banking
Experience in Education
Experience in Administrative Support
Experience in Account Management
Experience in Military Service
Experience in Sales

Responsibilities

Connect virtually with clients through Zoom and phone appointments
Connect with individuals who have requested information
Ask questions to understand individual and family needs
Build professional, long-term client relationships
Provide a friendly, personalized client experience
Educate clients about available life, accident, and supplemental health insurance benefits
Explain coverage options clearly and professionally
Answer questions and help clients understand their choices
Recommend appropriate solutions based on individual needs
Guide eligible clients through applications and enrollment
Explain next steps and required documentation
Follow up with clients throughout the enrollment process
Assist existing clients with policy-related questions
Conduct policy reviews when appropriate
Assist with beneficiary updates
Maintain accurate digital client records
Manage appointments and follow-up communications
Provide professional service before, during, and after enrollment