Entry-Level Customer Service Representative (Remote – Work From Home)
About The Position
AO is seeking motivated, goal-oriented individuals to join our growing remote team as an Entry-Level Customer Service Representative. Whether you're entering the workforce, changing careers, or looking for an opportunity with real advancement potential, we'll provide the training, mentorship, and support to help you succeed. In this role, you'll work directly with clients who have requested information regarding their supplemental benefits, helping them understand their options while providing outstanding customer service through virtual appointments. For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, AO combines financial strength with a people-first culture focused on mentorship, professional development, and performance-based career advancement. Since 2020, we've operated in a fully remote environment, giving our representatives the flexibility to build rewarding careers from home while receiving ongoing coaching, leadership development, and support.
Requirements
- Strong communication and interpersonal skills
- Positive attitude and willingness to learn
- Customer-focused mindset
- Self-discipline and accountability
- Ability to work independently in a remote environment
- Adaptability and problem-solving abilities
- Comfort using technology and virtual communication tools
- Coachability and commitment to continuous improvement
- Be at least 18 years of age
- Be legally authorized to work in the United States
- Have access to a computer or laptop
- Maintain reliable high-speed internet
- Have webcam and microphone capability
- Maintain a quiet, professional workspace
Nice To Haves
- Experience in Customer Service
- Experience in Retail
- Experience in Hospitality
- Experience in Healthcare
- Experience in Banking
- Experience in Sales
- Experience in Administrative Support
- Experience in Call Center Operations
- Experience in Client Relations
- Prior insurance experience is not required
Responsibilities
- Meet with clients virtually using Zoom and scheduled phone appointments
- Build strong client relationships through professional, personalized service
- Educate clients about available benefit programs and answer questions
- Assist clients throughout the enrollment process
- Provide ongoing customer support and follow-up communication
- Maintain accurate electronic client records
- Collaborate with teammates in a fully remote environment
- Participate in ongoing training, coaching, and mentorship
- Continue developing communication, leadership, and relationship-building skills
Benefits
- 100% Remote Work
- Flexible scheduling after training
- Comprehensive Training & Mentorship
- Weekly virtual coaching
- Leadership mentoring
- Ongoing professional development
- One-on-one support from experienced leaders
- Performance-Based Career Growth
- Leadership development
- Team mentoring
- Management opportunities
- Promotion-from-within
- Long-term career advancement
- Weekly Pay & Performance Incentives
- Weekly performance-based compensation
- Bonus opportunities
- Leadership recognition
- Career advancement incentives
- Medical Reimbursement Program (for qualifying representatives)
- Company-supported life insurance
- Industry-leading virtual technology and collaboration tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
