Virtual Client Support Associate | Entry-Level | Work From Home

AIL•Albuquerque, NM

20h•$95,000 - $115,000•Remote

About The Position

Globe Life AO is expanding its virtual team and seeking motivated, dependable, and people-focused individuals to join us as Virtual Client Support Associates. This is a fully remote, entry-level opportunity where you will connect with individuals and families who have requested information about available benefits, answer questions, explain available options, assist with enrollment, and provide ongoing client support. No previous insurance experience is required, as the company provides training, mentorship, licensing guidance, and continued professional development. The role focuses on helping people, building skills, and growing a career from home.

Requirements

Be at least 18 years of age.
Be physically located within the United States.
Be legally authorized to work in the United States.
Have access to a computer or laptop.
Maintain reliable high-speed internet.
Have webcam and microphone capability.
Maintain a quiet, professional workspace.
Be comfortable using Zoom and web-based technology.
Be willing to participate in training and professional development.
Be willing and able to obtain the appropriate state Life & Health Insurance License.

Nice To Haves

Experience in customer service, retail, hospitality, healthcare, education, administration, banking, military service, call centers, client relations, or sales can be helpful—but is not required.

Responsibilities

Connect with clients virtually through scheduled Zoom and phone appointments.
Connect with clients who have requested information about available benefits.
Listen carefully to understand individual needs and priorities.
Answer questions clearly and professionally.
Provide a welcoming, personalized virtual experience.
Build trusted relationships through consistent communication and follow-up.
Explain available life, accident, and supplemental health insurance benefit options.
Help clients understand coverage features and available choices.
Identify individual and family protection needs.
Recommend appropriate solutions based on those needs.
Guide eligible clients through applications and enrollment.
Assist with required documentation.
Explain next steps clearly throughout the process.
Assist existing clients with policy-related questions.
Conduct policy reviews.
Help with beneficiary updates.
Provide appropriate claims-related assistance.
Follow up with clients regarding ongoing needs.
Maintain accurate digital client records.
Manage appointments and follow-up schedules.
Deliver professional, responsive client service.