Remote Client Services Team Lead
About The Position
AO (American Income Division) is seeking motivated, service-driven professionals to join their team as Remote Client Services Team Leads. This opportunity is designed for individuals who enjoy helping others succeed, building strong client relationships, and developing leadership skills within a supportive, performance-driven organization. Comprehensive training, one-on-one mentorship, and ongoing professional development will be provided. AO has operated in a fully remote environment since 2020, allowing team members to work from home while staying connected through technology, training, and collaboration. The role involves balancing exceptional client service with leadership development while helping build a collaborative, high-performing remote team.
Requirements
- Be at least 18 years of age
- Be legally authorized to work in the United States
- Be physically located within the United States
- Have access to a computer or laptop
- Maintain a reliable high-speed internet connection
- Have webcam and microphone capability
- Maintain a quiet, professional workspace
- Excellent communication and interpersonal skills
- Leadership potential and a collaborative mindset
- Strong customer service and relationship-building abilities
- Self-motivation and personal accountability
- Professionalism, integrity, and sound judgment
- Strong organizational and time-management skills
- Ability to work independently while contributing to a remote team
- Positive attitude with a commitment to continuous learning and improvement
Nice To Haves
- Team Leadership
- Customer Service
- Client Relations
- Sales
- Healthcare
- Retail Management
- Hospitality Management
- Business Operations
- Administrative Leadership
- Previous leadership experience is helpful but not required.
Responsibilities
- Meet virtually with clients through Zoom and scheduled phone appointments
- Answer questions regarding available benefits and coverage options
- Explain products and services clearly and professionally
- Assist clients with enrollments, policy updates, and ongoing service needs
- Build long-term client relationships through trust, communication, and exceptional support
- Maintain accurate client records and follow-up communications
- Deliver a positive, professional client experience from start to finish
- Support, coach, and encourage newer team members
- Lead by example through professionalism, accountability, and integrity
- Foster collaboration and a positive team culture within a virtual environment
- Participate in leadership meetings, coaching sessions, and development programs
- Utilize technology to improve communication, organization, and workflow efficiency
- Continue developing leadership, communication, and management skills through ongoing mentorship
Benefits
- 100% Remote Work
- Work from anywhere within the United States
- Flexible scheduling after training
- No daily commute
- Modern virtual work environment
- Healthy work-life balance
- Leadership Development
- Executive mentorship from experienced leaders
- Structured leadership training
- Weekly coaching and professional development
- Leadership workshops and skill-building programs
- Promotion-from-within culture
- Performance-based career advancement
- Weekly Pay & Performance Incentives
- Weekly performance-based compensation
- Performance bonuses
- Leadership recognition opportunities
- Advancement based on performance and results
- Benefits & Perks
- Eligible representatives may have access to: Medical reimbursement program
- Company-supported life insurance
- Residual income opportunities
- Union-supported work environment
- Leadership conferences and professional development events
- Company-sponsored incentive travel
- Industry-leading virtual technology and collaboration tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
