Remote Client Services Team Lead
About The Position
AO is seeking motivated, service-focused professionals to join our team as Remote Client Services Team Leads. This opportunity is ideal for individuals who enjoy coaching others, building strong client relationships, and contributing to a collaborative, performance-driven organization. Whether you have leadership experience or are ready to develop into a leadership role, you'll receive the mentorship, training, and support needed to succeed. For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, we are committed to helping families protect their financial future while investing in the professional development and long-term success of our team members through mentorship, leadership development, and performance-based advancement.
Requirements
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be physically located within the United States
- Computer or laptop
- Reliable high-speed internet connection
- Webcam and microphone capability
- Quiet, professional workspace
Nice To Haves
- Experience in Customer Service
- Experience in Team Leadership
- Experience in Client Relations
- Experience in Sales
- Experience in Healthcare
- Experience in Retail Management
- Experience in Hospitality Management
- Experience in Business Operations
- Experience in Administrative Leadership
- Leadership experience is helpful but not required. Individuals with strong leadership potential and a desire to grow are encouraged to apply. Comprehensive training and mentorship are provided.
Responsibilities
- Meet with clients virtually through Zoom and phone appointments
- Provide professional guidance regarding benefits and coverage options
- Build and maintain strong client relationships
- Support and mentor newer team members
- Encourage collaboration and a positive team environment
- Utilize technology to improve communication and workflow efficiency
- Maintain accurate documentation and professional standards
- Participate in leadership meetings, coaching sessions, and ongoing development
Benefits
- 100% Remote Work
- Flexible scheduling after training
- No commuting
- Modern virtual work environment
- Executive mentorship from experienced leaders
- Structured leadership training
- Weekly coaching and development
- Promotion from within
- Performance-based career advancement
- Weekly performance-based compensation
- Performance bonuses
- Leadership recognition opportunities
- Career advancement based on results
- Medical reimbursement program for qualifying representatives
- Company-supported life insurance
- Residual income opportunities
- Union-supported work environment
- Leadership conferences and professional development events
- Advanced virtual technology and collaboration tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
