Remote Client Success Team Lead
About The Position
AO is expanding and seeking motivated, service-driven professionals to join our Remote Client Success Leadership Team. This opportunity is ideal for individuals who enjoy helping others, developing future leaders, and creating exceptional client experiences—all while building a rewarding long-term career in a fully remote environment. Whether you have prior leadership experience or are ready to grow into a management role, we'll provide the mentorship, training, and support to help you succeed. As a Remote Client Success Team Lead, you'll combine client service responsibilities with leadership development, helping clients access valuable supplemental benefits while supporting the growth and success of your team. This role emphasizes relationship-building, coaching, communication, and service excellence in a collaborative virtual environment.
Requirements
- Be at least 18 years of age
- Be legally authorized to work in the United States
- Have access to a computer or laptop
- Maintain a reliable high-speed internet connection
- Have webcam and microphone capability
- Maintain a quiet, professional workspace
- Passion for helping people and delivering exceptional customer service
- Strong communication and relationship-building skills
- Positive attitude and professional demeanor
- Ability to coach, motivate, and support others
- Self-motivation and accountability
- Strong organizational and time-management abilities
- Coachability and commitment to continuous improvement
Nice To Haves
- Prior leadership experience is beneficial but not required. We value integrity, initiative, and a genuine desire to learn and grow.
Responsibilities
- Meet virtually with clients through Zoom and other online platforms
- Provide personalized guidance regarding available benefit programs
- Build long-term client relationships through exceptional service and follow-up
- Assist clients throughout the enrollment process
- Maintain accurate records and documentation
- Support, coach, and encourage team members
- Foster a positive, collaborative, and growth-focused team culture
- Participate in leadership meetings, mentorship sessions, and development programs
- Help maintain high standards of professionalism and client satisfaction
- Continue developing leadership, communication, and management skills
Benefits
- Medical reimbursement program
- Company-provided life insurance
- Union-supported work environment
- Leadership development programs
- Company-sponsored incentive trips
- Performance recognition and advancement opportunities
- Industry-leading virtual systems and technology
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
