Remote Client Success Specialist

AIL•Killeen, TX

10h•Remote

About The Position

AO is seeking enthusiastic, self-motivated professionals to join our growing team as Remote Client Success Specialists. In this fully remote role, you'll provide exceptional client support, build meaningful relationships, and help working families better understand the benefits available to them—all while enjoying the flexibility of working from home. Whether you're launching a new career or bringing experience in customer service, client relations, healthcare, retail, or sales, we provide the training, mentorship, and support you need to succeed. No prior insurance experience is required. Comprehensive training and ongoing mentorship are provided. For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, veterans, and their families. As part of the Globe Life family of companies, AO continues to experience strong growth while investing in its people through leadership development, mentorship, and performance-based advancement.

Requirements

Excellent communication and active listening skills
Strong customer service mindset
Self-motivation and accountability
Problem-solving and critical-thinking abilities
Strong organizational and time-management skills
Professionalism and integrity
Ability to work independently while collaborating remotely
Basic computer proficiency and comfort using virtual communication tools
Positive attitude with a willingness to learn and grow
Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be physically located within the United States
Ability to obtain any required state insurance licensing (guidance provided)
Computer or laptop
Reliable high-speed internet connection
Webcam and microphone capability
Quiet, professional workspace

Nice To Haves

Experience in Customer Service
Experience in Client Success
Experience in Client Relations
Experience in Sales
Experience in Retail
Experience in Hospitality
Experience in Healthcare
Experience in Education
Experience in Financial Services

Responsibilities

Meet with clients through Zoom and phone consultations
Welcome and onboard new clients with professionalism and care
Explain available benefits and coverage options clearly and accurately
Assist clients with enrollment, policy updates, and service requests
Respond promptly to client questions and provide ongoing support
Build long-term relationships through consistent communication and exceptional service
Develop personalized solutions based on each client's needs
Maintain accurate records and documentation
Ensure compliance with company policies and applicable industry regulations
Schedule and manage client appointments efficiently
Participate in virtual training and mentorship programs
Strengthen communication, leadership, and client service skills
Collaborate with a supportive remote team
Pursue continuous learning and career advancement opportunities