Specialist, Client Success
National Pool Partners, Inc.•Scottsdale, AZ
•Hybrid
About The Position
The Client Success Specialist is customer focused and is expected to maintain professionalism to the highest standard of customer care. The Client Success Specialist will be responsible for general administrative responsibilities and customer service calls. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Requirements
- High School Diploma/GED, or equivalent experience
- At least 1-year experience in an office environment
- Experience working in a fast-paced and highly cross-functional organization
- Able to pass a pre-employment background check and drug test
- Ability to work independently and to plan, organize and schedule work
- Ability to quickly learn new software and mobile applications to communicate with team members
- Maintain positive and cooperative working relationships with customers, supervisor, and team members
- Attention to detail and strong customer service skills
- Dependability, punctuality, and trustworthiness
- Requires high tolerance for ambiguity, good judgment, strong work ethic and sense of urgency
- Ability to deal with difficult situations in a professional manner
- Ability to demonstrate initiative, leadership, and collaboration in a friendly and professional demeanor
- Excellent organizational skills and attention to detail
- Excellent written and verbal communication skills at all levels of the organization required with strong follow up and follow through
- Must be able to manage multiple priorities, assimilating information with accuracy, and consistent attention to detail and follow through on commitments
- Proficiency in Microsoft Office products
Nice To Haves
- Previous experience in a service industry, a plus
- Familiarity with pool service language and equipment, a plus
Responsibilities
- Provide friendly and timely customer service
- Performs front desk, including triage of calls and switchboard
- Sells products and services to customers, with support of Service and Repair teams
- Creates invoices and takes payments using company software
- Maintains accurate customer files
- Track lead sources of all customers
- Assist operational roles with customer contact and follow up
- Creates and sends out quotes to customers
- Take deposits for large repair jobs
- Update autopay information in appropriate systems
- Answers billing questions assists with collection calls/emails
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
