Remote Bilingual Absence Claims Specialist

ComPsych Corporation

2d • $17 • Remote

About The Position

As a Bilingual Absence Claims Specialists you are responsible for processing medical certifications in a high production environment while answering emails and corresponding with customers. This individual will report to a Claims Team Lead and must have strong attention to detail, clerical/administrative experience, and commitment to quality.

Requirements

• Bachelor’s Degree preferred, High School Degree or equivalent required
• 1+ years of human resource, claim management or leave and disability experience
• Exceptional verbal and written communication skills, with a strong focus on customer service
• Proficiency in Microsoft Office Suite
• Quick thinking, high energy, positive, and professional with demonstrated multi-tasking and critical thinking skills
• Strong time management and deliverable ownership
• Ability to work independently
• Strong attention to detail
• Good analytical skills
• High-speed internet and a professional workspace that is free from distraction, disruption or outside noise

Nice To Haves

• Bilingual Spanish is a plus

Responsibilities

• Review the Family Medical Leave Act (FMLA), state, company and other absence certifications as mandated by state and federal guidelines and in coordination with our customer’s policies
• Provide accurate, professional, and timely responses to communications from internal and external partners
• Contact medical providers to obtain or clarify medical facts supporting the need for a leave of absence
• Maintain complete and accurate documentation of leaves within our proprietary database
• Correspond with clients regarding leave status and assist with decision making
• Process reports for clients and short term disability partners
• Input and analyze data
• Demonstrate respect, sensitivity, and confidentiality, while maintaining professionalism at all times.
• Meet and adhere to production and quality goals as well as performance metrics.
• Responsible and accountable for maintaining and protecting personal, confidential claimant health information. Must maintain a high level of confidentiality and abide by HIPAA rules and regulations.
• Engage in ongoing education and training around laws, policies and service delivery.
• Support management with special projects as necessary
• Other duties as assigned

Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED