Absence Claims Consultant

ComPsych Corporation

About The Position

ComPsych® is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources® and AbsenceResources® solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Job Summary The Absence Claims Consultant will maintain a book of business and will be the point of contact for the Human Resources regarding their inquiries, for claim status, questions, and expedited processing etc. The Claims Consultant will provide efficient and professional follow-up via phone or email to ensure timely response to the Human Resources inquiries. They will also work closely with the Account Manager to identify the Client’s needs and education on concepts and leave policies. From time-to-time this individual will participate in client facing meetings along with the Account Manager.

Requirements

1-3+ years in Customer Service, Claims or Email Support experience required within ComPsych
Exceptional communication and organization skills, with strong focus on customer service
Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
Be in good standing – not currently on a performance improvement plan
Attention to detail with excellent quality is a must
Computer literate and proficient in Microsoft Office Suite

Responsibilities

Be the point of contact for the Human Resources team regarding their inquiries for claims status, questions, expedited processing etc.
Provide efficient and professional follow-up via phone or email to ensure the timely delivery of Human Resources inquiries
Work with Account Manager to identify the Clients need and education on leave concepts
Review imperfections in order to provide recommendations to the Operations team on training or CPP language in order to assist in reductions of imperfections
Demonstrate respect, sensitivity, confidentiality, and understanding regarding the circumstances while maintaining professionalism at all times
Provide immediate acknowledgment of email inquiry received and provide solution within 2 business days
Participate in client facing meetings along with Account Manager
Be the Operations subject matter expert regarding our processes
If client is put into a Save for Letter Audit, facilitate audit and provide results
Prioritize and organize daily responsibilities in order to meet all deadlines
Engage in ongoing education and training around laws, policies and service delivery
Create a white glove experience for the client
Provide innovative ideas that can support the ongoing growth of the Absence Department
Support Claims Operations
Other Duties as assigned