Claims Consultant

Acrisure•Uniondale, NY

2d•Onsite

About The Position

Acrisure is a global Fintech leader that offers a wide range of financial products and services, including Insurance, Reinsurance, Cyber Services, and Mortgage Origination, to millions of businesses and individual clients. The company employs over 17,000 entrepreneurial colleagues across 21 countries and has experienced significant growth, from $38 million to $4.3 billion in revenue in just over ten years. Acrisure's culture is characterized by an entrepreneurial spirit, innovation, client centricity, and a strong will to succeed. The Claims Consultant role is responsible for providing comprehensive customer service to clients regarding claims, managing the claims process from reporting to resolution, advocating for clients, and maintaining strong relationships with both clients and carriers.

Requirements

HS Diploma or recognized equivalent
5-7 years of relevant experience
Proficiency with MS Office

Nice To Haves

Property & Casualty Insurance License preferred
Prior experience with Applied Epic is a plus

Responsibilities

Provide clients with customer service such as answering claims related questions, discussing claims processes and following up with the client at the conclusion of the claim to ensure all issues were addressed
Contact clients and gather all appropriate information to adequately report claims and report claims to all appropriate carriers under all appropriate lines of business
Enter all claims into Epic and generate Acord notices and follow up with carriers to ensure that the claim was reported, obtain necessary adjuster contact information and claim number then provide client with this information
Inform producers and managers of any problems or issues concerning a client or a claim
Actively manage claims for assigned clients and follow open claims utilizing activity system, obtaining status and updating Epic
Continuously document claim file notes with all activities conducted on claim.
Proactively guide claims to a timely resolution
Advocate for client in reserving and claim evaluations.
Coordinate carrier request with clients
Coordinates claim reviews between the carrier and insureds
Actively participate in claim reviews for assigned clients
Develop relationships with assigned clients and carriers
Prepare loss summary reports for internal customers
Comply with agency standards, policies and procedures and assist claims manager with all tasks as requested