General Liability Claims Consultant

The Hartford•Hartford, CT

1d•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. This is a visible and important role within the Hartford Global Specialty (HGS) Claims Division. As a Claim Consultant, you will be responsible for handling a caseload of general liability bodily injury and property damage claims from inception to final disposition. These claims will involve both primary and excess coverages and often involve complex fact patterns requiring analysis of contracts between parties to determine indemnity and contribution obligations and risk transfer opportunities. Responsibilities include, but are not limited to: Conducting investigations and analyzing and evaluating the information learned Making coverage determinations and communicating written position(s) to insureds and other required parties Within prescribed authority levels, setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment Presenting cases to management for expense and indemnity reserve authority above established authority levels Developing and implementing resolution strategies to achieve high quality outcomes Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review Attending trials and mediations as necessary Contributing to broader claim and enterprise goals by participating in audits, projects and product development initiatives Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc. Working with business partners to evaluate and address claim trends and developments Addressing inquiries from agents and policyholders and providing superior customer service

Requirements

Bachelor’s degree preferred; law degree a plus
Minimum of five years handling General Liability litigated coverage and liability matters
High level of discipline; results-oriented; and able to focus on bottom line results
Superior analytical ability and organizational skills
Excellent oral and written communication skills
Excellent strategic thinking ability and execution skills
Excellent negotiation and advanced technical claim handling skills, including knowledge of coverage and tort laws
Full command of issues and medicals relative to high value bodily injury claims
Strong ability to analyze coverage and liability issues, manage time limit demands and assess extra contractual exposures and other issues of complexity
Ability to communicate thoughts clearly and concisely, and to influence and persuade others
Superior interpersonal skills
Ability to exceed expectations and influence others to do the same

Responsibilities

Conducting investigations and analyzing and evaluating the information learned
Making coverage determinations and communicating written position(s) to insureds and other required parties
Within prescribed authority levels, setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment
Presenting cases to management for expense and indemnity reserve authority above established authority levels
Developing and implementing resolution strategies to achieve high quality outcomes
Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review
Attending trials and mediations as necessary
Contributing to broader claim and enterprise goals by participating in audits, projects and product development initiatives
Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc.
Working with business partners to evaluate and address claim trends and developments
Addressing inquiries from agents and policyholders and providing superior customer service