Bilingual Claims Specialist (Remote)

WCG International Consultants

3d • Remote

About The Position

This is a permanent, remote role based in Canada. As a Claims Specialist, you will be responsible for answering client telephone inquiries about their claims, processing claims, and invoicing Veterans Affairs Canada. This is a customer service and clerical role that will suit a detail-oriented individual who is willing to learn. This position requires a high level of confidentiality pertaining to client records and financial information.

Requirements

• Proficient in MS Excel and Word
• Ability to prioritize and problem solve
• Ability to work independently and in a team environment
• Willingness to learn and enhance skills
• Strong interpersonal skills
• Detail oriented in a fast-paced continually changing environment
• Previous experience in claims processing or financial services environment
• Ability to consistently achieve assigned targets and deadlines
• High level of confidentiality; employment contingent on Security Clearance – Reliability Status

Nice To Haves

• Bilingual (French/English)

Responsibilities

• Work with the User Support Team to resolve participant claim issues by responding to questions and resolving tickets in our ticketing system
• Provide back up for User Support Team as needed – answering calls from participants and service delivery staff
• Process client claims and service provider invoices in case management system accurately and ensures contractual and legislative requirements are met
• Review, process, and invoice all RSVP services to the contractual standard as needed
• Provide quality assurance for claims/invoices processed by other Claims Specialists
• Answer inquiries from field staff regarding claims and other administrative questions via phone and secure message
• Prepare cheques and EFT payments
• Filing, mailing, scanning and other administrative tasks

Benefits

• Competitive salary of $48,477 - $52,786.50 per year (based on full-time hours)
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 1.5% base earnings
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed