Bilingual Claims Specialist Bilingual Claims Specialist Bilingual Claims Specialist

Volkswagen AG•Ajax, ON

2d•Hybrid

About The Position

The Bilingual Claims Specialist serves as Volkswagen Group Canada’s subject matter expert for Small Claims Court actions, CAMVAP arbitrations, and customer dispute resolution across both common law and civil law jurisdictions. Supporting both Volkswagen and Audi brands, this role focuses on early resolution, advocacy at hearings, and cross-functional coordination in a primarily remote environment.

Requirements

Associate Degree / College Degree
Licensed Paralegal in good standing with a Canadian Law Society
5+ years of litigation experience
Licensed Paralegal in good standing with a Canadian Law Society
Fully bilingual in English and French.
Strong advocacy and hearing representation experience.
Knowledge of Small Claims Court rules and CAMVAP.
Excellent communication and organizational skills.
Ability to manage a high volume of files independently.
Must have a valid driver’s license and be willing to travel up to 50% throughout Canada

Nice To Haves

Automotive sector experience.

Responsibilities

Review and respond to customer demand letters
Defend and represent Volkswagen Canada and Audi Canada in Small Claims Court and CAMVAP matters (virtual or in-person).
Collaborate with Customer Relations to foster early, customer-centric resolution of customer complaints.
Liaise with dealers, field staff, and internal teams to review and respond to customer complaints.
Coordinate regular alignment meetings between Legal and Customer Relations.
Prepare monthly management reporting.
Provide timely risk-based legal guidance.
Conduct legal and jurisdictional research.
Prepare witnesses for hearings and assist with departmental reporting.
Support Service Capacity Planning aligned with Business Development strategies, supporting short-, and long-term requirements, including both physical and human capacities

Benefits

Competitive compensation and comprehensive benefits
Opportunities for growth and development
A flexible, collaborative work culture
The chance to work with innovative Volkswagen and Audi vehicles
Health Insurance Coverage: We offer comprehensive health, dental, and vision insurance, including a flexible plan to ensure employees and their families have access to quality healthcare tailored to their needs.
Health Spending Account: Extra support for your wellness needs.
Retirement Plans & Savings: We offer a competitive defined contribution retirement plan and a generous savings match to help employees prepare for their future.
Compensation: We recognize individual contributions and share company success through our Bonus & Merit Program, fostering a pay-for-performance culture.
Vehicle Leasing and Purchase Programs: Employees and eligible family members can lease up to four vehicles annually at discounted rates, providing convenience and cost savings.
Work Environment: Our facility inspires creativity and productivity, fostering an empowering hybrid work environment (where applicable) allowing employees can perform at their best.
Personal Days: We value work-life balance and offer personal days for your discretion, whether for personal reasons, recharging, or celebrating important holidays or events.
Volunteer Days: These days allow employees to support meaningful charities aligned with our values and social responsibility.
Company Designated Holidays: We recognize the importance of celebrating the holiday season with our team. Therefore, we reserve specific company holidays in December to ensure employees can enjoy the festivities.
Wellness Programs: We prioritize our employees’ holistic well-being through initiatives like discounted gym memberships and mental health resources to support physical, mental, and emotional health.
Tuition Reimbursement: Part of our commitment to employee growth, this benefit covers approved course expenses to support ongoing education and long-term career development.