Remittance Processor III – Utility (1st Shift)

Commerce Bank•Kansas City, MO

13d•Onsite

About The Position

The Remittance Processor III supports Lockbox Remittance Processing services by expediting the collection and processing of customer payments, correspondence, and electronic documentation. The role operates and maintains scanning equipment, processes multiple customer accounts, and makes workflow decisions to meet deposit, scanning, data-entry, transmission, and service-level deadlines. It also handles payment and data-processing tasks in accordance with customer instructions, department procedures, and applicable security requirements. The position is scheduled from 7:00 AM to 3:30 PM and is based at 922 Walnut St, Kansas City, Missouri 64106.

Requirements

High school diploma or equivalent combination of education and experience.
At least 2 years of payment-processing or related experience in a production environment.
Ability to learn department systems.
Ability to ask questions, identify opportunities for improvement, offer solutions to complex issues, and apply retained information, details, and logic to future situations.
Ability to understand customer instructions and follow department guidelines.
Motivated, organized self-starter with strong attention to detail and ability to manage multiple priorities.
Inquisitive, agile team player with strong written, verbal, and interpersonal communication skills.
Adaptability and resilience, an optimistic outlook, and ability to demonstrate behavior aligned with the organization's culture and Core Values.
Moderate proficiency with Microsoft Word, Excel, Teams, and Outlook.
Ability to work overtime when needed.
Manual dexterity and eye-hand coordination.
Ability to lift and move mail trays weighing up to 15 pounds.
Ability to perform repetitive hand movements.
Ability to stand for up to 8 hours, if required.
Must be eligible to work in the United States without sponsorship now or in the future.
Must be eligible for the required certification that the employee is not excluded from federally funded healthcare programs; candidates considered for the position will be asked to authorize a review of applicable exclusion lists.

Responsibilities

Perform quality checks on outbound mail and conduct basic troubleshooting, escalating system or department issues as needed.
Operate and maintain high- or low-speed scanning equipment throughout the shift with accuracy and efficiency.
Monitor systems and make workflow decisions based on customer deposit, scanning, data-entry, and transmission deadlines to meet deadlines and service-level agreements.
Apply customer rules to perform desk-related duties, including credit-card processing, pulling rejected work, labeling processed work, and responding to emails.
Meet department production and quality goals by processing multiple accounts accurately and in compliance with procedures.
Complete data-entry item processing for scanned images, manual keying, and field validation across multiple accounts.
Process protected health information (PHI) and card payments in compliance with HIPAA, PCI security standards, and other applicable policies and regulations.
Cross-train and deliver results in other department areas as needed.
Perform other duties as assigned.