Relocation Coordinator

EVERGREEN REAL ESTATE SERVICES LLC•Chicago, IL

3d•$65,000 - $85,000•Hybrid

About The Position

The Resident Relocation Coordinator manages and coordinates resident relocation activities across multiple project sites. The role works with residents, property management teams, construction partners, and third-party vendors to support smooth, compliant, and timely relocations. It provides residents with assessments, move coordination, counseling, documentation, and follow-up support while managing multiple tasks and complying with applicable federal, state, and local relocation regulations. This hybrid role is based in Chicago, Illinois, with travel to project sites expected (approximately 75% travel). The coordinator works directly with Spanish-speaking residents to explain temporary relocation plans, coordinate move dates, translate notices, and serve as a point of contact while units are under construction. The position is exempt and offers a salary range of $65,000–$85,000. Occasional airline travel and weekend work may be required depending on project needs.

Requirements

High school education level is listed for the position.
Bilingual English/Spanish proficiency is required.
Valid driver’s license.
Strong interpersonal and customer service skills.
Excellent written and verbal communication abilities.
Ability to work with diverse populations and multiple stakeholder groups.
Strong organizational and multitasking skills.
Ability to prioritize responsibilities and work under tight deadlines.
Problem-solving and conflict-resolution skills.
High attention to detail and documentation accuracy.
Ability to work independently in a remote or field-based environment.
Ability to travel to project sites; occasional airline travel may be required.
Willingness to participate in community meetings and resident engagement activities.
Ability to perform the stated physical demands, including frequent walking across properties and job sites, climbing stairs, lifting and carrying boxes or supplies up to 50 pounds, standing or walking for extended periods, and working outdoors in varying weather conditions.
Occasional weekend work may be required depending on project needs.

Nice To Haves

Bachelor’s degree preferred.
Experience in relocation services, property management, social services, customer service, or a related field preferred.
Experience working with diverse populations and community-based programs is highly desirable.

Responsibilities

Conduct resident assessments and surveys to understand relocation needs and preferences.
Inventory tenant belongings and furniture, documenting large items, infestation issues, clutter, or hoarding concerns.
Provide relocation counseling and assistance in accordance with applicable regulations.
Notify residents of relocation timelines and provide ongoing support, including follow-up check-ins before scheduled move dates.
Assist with site setup and identify vendors such as movers, cleaners, and pest control companies.
Schedule, coordinate, and supervise moving activities and related services.
Conduct pre-inspections of relocation units to ensure they meet safety and habitability standards before occupancy.
Coordinate with construction teams, property management, development teams, and contractors to meet relocation timelines.
Facilitate resident and community meetings about relocation processes, rights, and benefits.
Distribute relocation notices and maintain proof of resident receipt as required.
Liaise among residents, property management, construction teams, and clients.
Interface with residents’ families, social service providers, or other support resources when necessary.
Maintain accurate relocation files, documentation, and database records.
Track relocation progress and maintain data reporting systems.
Prepare weekly and monthly relocation reports for management and project stakeholders.
Develop agendas, record minutes for relocation meetings, and distribute them within 48 hours.
Provide packing materials, tips, demonstrations, and moving assistance to residents.
Assist with utility disconnections and reconnections and address changes when needed.
Ensure residents vacate units according to relocation schedules and units are secured after move-out.
Document and assist in resolving claims related to property damage or loss during relocation.
Travel to project sites and participate in community meetings and resident engagement activities as needed.