Relief Supervisor
About The Position
The Relief Supervisor manages store operations during assigned shifts to achieve maximum sales performance. The role ensures adequate staffing, employee training, proper merchandising and cleanliness, and adequate cash reserves, and assists cashiers as needed. The supervisor implements the customer service program and provides direction, training, and feedback to employees and community service workers. The role supports workplace safety by communicating guidelines, coaching employees, and reporting safety concerns to the store manager. It includes reporting on crew and furniture department performance, suggesting disciplinary actions or terminations to the store manager, and maintaining attendance records for assigned departments. The supervisor also follows Operations Manual procedures for banking, cash handling, closing, and securing the store, ensures shopping carts are brought inside at closing, and prepares the production room for the next shift by bringing dropped-off donations inside. The position reports to the store manager or supervisor.
Requirements
- Experience working with a diverse workforce.
- Ability to work with individuals possessing developmental disabilities.
- Ability to use good judgment.
- Energy to take on fast-paced work.
- Strong written and verbal communication skills.
- Good listening skills.
- Knowledge of styles and trends.
- Ability to identify merchandise quality and price it accordingly.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write employee warnings that provide clear feedback.
- Ability to effectively present information in one-on-one and small-group situations to customers and employees.
- Ability to delegate and follow up to achieve established results.
- Ability to work as a productive member of a team.
- Ability to perform each essential duty satisfactorily.
Responsibilities
- Manage store operations during assigned shifts to achieve maximum sales performance.
- Ensure the store is adequately staffed, new employees are trained, and the store is properly merchandised and clean.
- Ensure cash registers have adequate change reserves and assist cashiers when needed.
- Implement all aspects of the customer service program.
- Train employees and community service workers by answering questions, giving directions, and providing feedback about task performance.
- Promote safety by providing guidelines, coaching employees, identifying safety concerns, and promptly reporting them to the store manager.
- Report daily on the performance of the assigned crew and furniture department, and suggest disciplinary actions or terminations to the store manager.
- Maintain daily employee attendance records in assigned departments and make employees aware of attendance issues.
- Follow Operations Manual guidelines for banking and cash handling to ensure accuracy and accountability.
- Ensure shopping carts are brought inside at closing and follow closing procedures to secure the store.
- Prepare the production room for the next shift by ensuring dropped-off donations are inside the store.
- Give direction to store employees during assigned shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
