RELIEF PIT SUPERVISOR
About The Position
The Relief Pit Supervisor oversees activities in the table games department to ensure efficient operation and may also work as a dealer to provide shift coverage. The role performs all aspects of dealing assigned games while maintaining high customer-service standards, assists with tracking play and game observation, and applies knowledge of dealing policies and gaming procedures for games offered on the property. The supervisor oversees the Table Games area and provides motivation, guidance, and support to Table Games Team Members. The role ensures the team follows the gaming procedures in the Legends Bay Casino Procedures manual, resolves customer complaints or disputes when possible, and refers matters to a supervisor or manager when necessary. The employee is expected to represent Legends Bay Casino positively and encourage others to do the same.
Requirements
- High school diploma and/or GED.
- At least 5 years of experience in the gaming industry.
- At least 2 years of supervisory experience.
- Must be 21 years of age or older.
- Strong computer skills and ability to use Microsoft Office applications.
- Ability to respond to common guest inquiries and complaints.
- Ability to deal courteously with inebriated customers.
- Excellent verbal and written communication skills.
- Must be flexible and able to work all shifts, including weekends and holidays.
- Must hold registration with the Gaming Control Board.
- Good manual dexterity for quick and accurate handling of chips, cards, and money.
- Must tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
Responsibilities
- Oversee table games department activities to ensure efficient operation.
- Deal assigned games to assist with shift coverage while maintaining high customer-service standards.
- Assist with tracking play and observing games.
- Apply dealing policies and gaming procedures for games played on the property.
- Oversee the Table Games area.
- Provide motivation, guidance, and support to Table Games Team Members.
- Ensure the team follows procedures in the Legends Bay Casino Procedures manual.
- Resolve customer complaints and disputes when possible, or refer them to a supervisor or manager.
- Represent Legends Bay Casino positively and encourage others to do the same.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
