Relief Supervisor
About The Position
The Relief Supervisor manages store operations during assigned shifts to achieve maximum sales performance. The role ensures adequate staffing, employee training, proper merchandising and store cleanliness, and sufficient cash-register change reserves. The Relief Supervisor supports cashiers, implements customer-service practices, provides direction and feedback to employees and community service workers, and helps maintain a safe workplace. The position also oversees assigned crew and furniture department performance, maintains attendance records, follows cash-handling and banking guidelines, and helps ensure the store is secured at closing. It reports to the store manager or supervisor and gives direction to store employees during assigned shifts.
Requirements
- Experience working with a diverse workforce.
- Ability to work with individuals possessing developmental disabilities.
- Ability to use good judgment and work effectively in a fast-paced environment.
- Strong written and verbal communication skills and good listening skills.
- Knowledge of styles and trends.
- Ability to assess merchandise quality and price merchandise accordingly.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write employee warnings that provide clear feedback.
- Ability to present information effectively in one-on-one and small-group situations to customers and employees.
- Ability to delegate and follow up to achieve established results.
- Ability to work productively as part of a team.
Responsibilities
- Manage store operations during scheduled shifts to achieve maximum sales performance.
- Ensure the store is adequately staffed, new employees are trained, merchandise is properly presented, the store is clean, and registers have adequate change reserves.
- Assist cashiers when needed and implement all aspects of the customer-service program.
- Train employees and community service workers by answering questions, giving directions, and providing feedback on task performance.
- Promote safety by providing guidelines, coaching employees, identifying safety concerns, and promptly reporting them to the store manager.
- Report daily on assigned crew and furniture department performance and suggest disciplinary actions or terminations to the store manager.
- Maintain daily employee attendance records in assigned departments and make employees aware of attendance issues.
- Follow Operations Manual guidelines for banking and cash handling to ensure accuracy and accountability.
- Ensure shopping carts are inside the store at closing and follow closing procedures to secure the store.
- Prepare the production room for the next shift by ensuring dropped-off donations are inside the store.
- Report to the store manager or supervisor and direct store employees during assigned shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
