Relief Night Auditor, Pyramid Lake Lodge

Pursuit Collection•Jasper, AB

2d•Onsite

About The Position

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Requirements

All the personality traits of a top-notch Front Desk Agent
Basic accounting skills and a self-starter
Minimum grade 12 education or equivalent
Customer Service oriented
Able to work evenings and nights
Ability to work within a team

Nice To Haves

Basic knowledge of accounting and computers an asset (will train)
Experience as Front Desk Agent an asset
Ability to accept direction and work with minimal supervision

Responsibilities

Process telephone calls
Process group arrivals and departures
Register arriving guests and assign rooms
Process guests’ departures, calculate charges and receive payment
Take, cancel, and change room reservations
Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
Refer major guest complaints to Hotel Manager or Front Desk Supervisor
Balance cash and complete balance sheets, cash reports and related forms
Provide information on hotel facilities and services, and local points of interest
Arrange services required for guests with special needs
Provide information regarding room status and special guests to other departments
Learn the Emergency Response Manual thoroughly
Learn the Night Audit procedures
Perform related Front Desk duties as directed by Supervisor