Relief Men's Inn Morning Counselor

Pine Street Inn • Boston, MA

2d • Onsite

About The Position

The Guest Services Specialist works according to Pine Street Inn policies and procedures to help maintain a safe shelter environment for guests and staff. The role focuses on direct guest care, responding promptly and professionally according to guests’ needs, and helping guests develop and pursue a housing pathway by connecting them with appropriate resources. The specialist also helps guests access substance-use, mental-health, and medical resources when the shelter cannot safely meet their needs.

The position requires staying focused and energized amid demanding or ambiguous circumstances, entering data into the Homeless Management Information System (HMIS), and documenting reports in accordance with agency policy. The specialist is expected to make sound decisions and seek supervisor guidance as appropriate.

This is an on-call-as-needed role with a stated schedule of 6:45 a.m.–3:15 p.m. It is an essential position during weather and other emergencies. The work location is 444 Harrison Ave, Boston, Massachusetts. Pay is $21.40–$23.97 per hour, depending on relevant experience and skill set.

Requirements

• High school diploma or GED.
• At least one year of experience in the human services field.
• Ability to stand for long periods.
• Ability to stretch, bend, and lift up to 25 pounds.
• Ability to assist guests up and down stairs and in and out of wheelchairs.
• Ability to respond quickly to emergencies.
• Ability to respond safely, quickly, and calmly to emergencies.
• Good judgment in stressful or emotionally charged situations.
• Sensitivity and patience when working with guests experiencing mental illness, alcohol or other drug addiction, and substance abuse.
• Resilience in difficult and ambiguous situations.
• Ability to handle multiple assignments.
• Clear verbal and written communication skills.
• Ability to understand and apply Motivational Interviewing and Trauma-Informed Care skills.
• Ability to communicate and listen in a nonjudgmental manner.

Nice To Haves

• Valid Massachusetts driver’s license in good standing.
• Bilingual English/Spanish skills.
• Experience administering Narcan in a work setting.
• Knowledge of addiction, recovery, and mental illness.
• Knowledge of issues pertaining to homelessness.
• Knowledge of area resources.

Responsibilities

• Provide direct care to shelter guests and respond to their needs in a timely and professional manner.
• Help guests develop and pursue a housing pathway by motivating them to work toward housing and connecting them with appropriate resources.
• Help guests connect with substance-use, mental-health, and medical resources when the shelter cannot safely accommodate their needs.
• Follow Pine Street Inn policies and procedures to help maintain a safe environment for guests and staff.
• Enter data into the Homeless Management Information System (HMIS).
• Document reports in accordance with agency policy.
• Make sound decisions and seek guidance from a supervisor as appropriate.
• Respond to weather and other emergencies as an essential position.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED