Overnight shelter Counselor, Men's Inn
About The Position
The Guest Services Specialist (GSS) works according to Pine Street Inn policies and procedures to help ensure a safe shelter environment for guests and staff. The role focuses primarily on direct care, responding to guests’ needs in a timely and professional manner and prioritizing those needs appropriately. The GSS assists guests in developing and implementing a housing pathway by motivating them to work toward housing and connecting them with appropriate resources. The role also helps guests connect with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate their needs. The GSS must remain energized and focused when demands are ambiguous and strenuous, enter data into the Homeless Management Information System (HMIS), document reports according to agency policy, make sound decisions, and seek guidance from a supervisor when appropriate. The schedule is 40 hours per week, Tuesday through Saturday, 10:45 p.m. to 7:15 a.m. The position is located at the Men’s Shelter at 444 Harrison Avenue, Boston, Massachusetts. Pay is $21.40–$24.00 per hour, depending on experience, with an additional $2.00 per hour for hours worked between 10:45 p.m. and 7:15 a.m.
Requirements
- High school diploma or GED.
- At least one year of experience in the human services field.
Nice To Haves
- Valid Massachusetts driver’s license in good standing.
- Bilingual English/Spanish.
- Experience administering Narcan in a work setting.
- Knowledge of addiction, recovery, and mental illness.
- Knowledge of issues pertaining to homelessness.
- Knowledge of area resources.
Responsibilities
- Provide direct care to shelter guests and respond to their needs in a timely, professional, and appropriately prioritized manner.
- Assist guests with developing and implementing a housing pathway by motivating them to work toward housing and connecting them with appropriate resources.
- Help guests connect with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate their needs.
- Enter data into the Homeless Management Information System (HMIS).
- Document reports in accordance with agency policy.
- Make sound decisions and seek guidance from a supervisor when appropriate.
- Follow Pine Street Inn policies and procedures to help maintain a safe shelter environment for guests and staff.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
