Relief Men's Inn Morning Counselor

PINE STREET INN INC • Boston, MA

2h • $21 - $24 • Onsite

About The Position

The Guest Services Specialist (GSS) follows Pine Street Inn policies and procedures to help maintain a safe shelter environment for guests and staff. The role focuses on providing direct care and responding to guests promptly and professionally, based on the priority of their needs. The GSS supports the development and implementation of housing pathways by motivating guests to pursue housing and connecting them with appropriate resources. The GSS also helps guests access substance use, mental health, and medical resources when the shelter cannot safely meet their needs. The position requires staying focused and energized in demanding or ambiguous situations, entering data in the Homeless Management Information System (HMIS), documenting reports according to agency policy, making sound decisions, and seeking supervisor guidance when appropriate.

This is an on-call, as-needed role with a 6:45 a.m.–3:15 p.m. schedule. It is considered essential during weather and other emergencies. The position is based at 444 Harrison Ave, Boston, Massachusetts.

Requirements

• High school diploma or GED.
• At least one year of experience in the human services field.
• Ability to stand for long periods.
• Ability to stretch, bend, and lift up to 25 pounds.
• Ability to assist guests up and down stairs and in and out of wheelchairs.
• Ability to respond quickly to emergencies.
• Ability to respond safely, quickly, and calmly in emergencies.
• Good judgment in stressful or emotionally charged situations.
• Sensitivity and patience when working with guests experiencing mental illness, alcohol or other drug addiction, and abuse.
• Resilience in difficult and ambiguous situations and ability to handle multiple assignments.
• Clear verbal and written communication skills.
• Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills.
• Ability to communicate and listen in a nonjudgmental manner.

Nice To Haves

• Valid Massachusetts driver's license in good standing.
• Bilingual English/Spanish.
• Experience administering Narcan in a work setting.
• Knowledge of addiction, recovery, and mental illness.
• Knowledge of issues pertaining to homelessness.
• Knowledge of area resources.

Responsibilities

• Follow agency policies and procedures to support a safe shelter environment for guests and staff.
• Provide direct care to guests and respond promptly and professionally according to the priority of their needs.
• Help develop and implement housing pathways by motivating guests to pursue housing and connecting them with appropriate resources.
• Connect guests with substance use, mental health, and medical resources when the shelter cannot safely accommodate their needs.
• Enter data into the Homeless Management Information System (HMIS) and document reports according to agency policy.
• Make sound decisions and seek guidance from a supervisor when appropriate.
• Respond to emergencies and assist guests with mobility, including stairs and wheelchairs.

What This Job Offers

• Education Level: High school or GED