Overnight shelter Counselor, Men's Inn

Pine Street Inn • Boston, MA

4d • Onsite

About The Position

The Guest Services Specialist (GSS) works according to Pine Street Inn policies and procedures designed to ensure a safe shelter environment for guests and staff. The position focuses on direct care of guests, responding to their needs in a timely and professional manner and prioritizing support appropriately. The GSS helps develop and implement housing pathways by motivating guests to work toward housing and connecting them with appropriate resources. The role also involves helping guests connect with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate their needs. The GSS must remain energized and focused amid ambiguous and strenuous demands, enter data into the Homeless Management Information System (HMIS), document reports according to agency policy, make sound decisions, and seek guidance from a supervisor when appropriate.

This is a full-time position at the Men’s Shelter, 444 Harrison Avenue, Boston, Massachusetts. The schedule is 40 hours per week, Tuesday through Saturday, from 10:45 p.m. to 7:15 a.m. The listed pay is $21.40–$24.00 per hour, depending on experience, with an additional $2.00 per hour for hours worked during the scheduled overnight hours.

Requirements

• High school diploma or GED.
• At least one year of experience in the Human Services field.

Nice To Haves

• Valid Massachusetts driver’s license in good standing.
• Bilingual English/Spanish.
• Experience administering Narcan in a work setting.
• Knowledge of addiction, recovery, and mental illness.
• Knowledge of issues pertaining to homelessness.
• Knowledge of area resources.

Responsibilities

• Provide direct care to shelter guests and respond to their needs in a timely, professional manner.
• Prioritize guest needs and help maintain a safe shelter environment for guests and staff in accordance with Pine Street Inn policies and procedures.
• Assist with developing and implementing housing pathways by motivating guests to work toward housing.
• Connect guests with appropriate resources, including substance abuse, mental health, and medical services when the shelter cannot safely accommodate their needs.
• Enter data into the Homeless Management Information System (HMIS).
• Document reports in accordance with agency policy.
• Make sound decisions and seek guidance from a supervisor when appropriate.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED