Relief Men's Inn Evening Counselor

PINE STREET INN INC • Boston, MA

3h • $21 - $24 • Onsite

About The Position

The Guest Services Specialist (GSS) works in accordance with Pine Street Inn policies and procedures to help ensure a safe shelter environment for guests and staff. The role focuses on direct guest care, responding promptly and professionally according to guests’ needs. The GSS helps guests develop and implement a housing pathway by encouraging them to work toward housing and connecting them with appropriate resources. The GSS also assists guests in accessing substance-use, mental-health, and medical resources when the shelter cannot safely accommodate their needs. The role requires maintaining focus and energy amid strenuous or ambiguous demands, entering data into the Homeless Management Information System (HMIS), documenting reports in accordance with agency policy, making sound decisions, and seeking supervisory guidance when appropriate.

This is an on-call, as-needed position scheduled from 2:45 p.m. to 11:15 p.m. It is considered essential during weather and other emergencies. The position is located at 444 Harrison Ave, Boston, Massachusetts. Pay is $21.40–$23.97 per hour, depending on experience and skill set.

Requirements

• High school diploma or GED.
• At least one year of experience in the human services field.
• Ability to stand for long periods.
• Ability to stretch, bend, and lift up to 25 pounds.
• Ability to assist guests up and down stairs and in and out of wheelchairs.
• Ability to respond quickly, safely, and calmly to emergencies.
• Good judgment in stressful or emotionally charged situations.
• Sensitivity and patience when working with guests experiencing mental illness, alcohol or other drug addiction, and abuse.
• Resilience in difficult and ambiguous situations.
• Ability to handle multiple assignments.
• Clear verbal and written communication skills.
• Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills.
• Ability to communicate and listen in a nonjudgmental manner.

Nice To Haves

• Valid Massachusetts driver’s license in good standing.
• Bilingual English/Spanish.
• Experience administering Narcan in a work setting.
• Knowledge of addiction, recovery, and mental illness.
• Knowledge of issues pertaining to homelessness.
• Knowledge of area resources.

Responsibilities

• Provide direct care to shelter guests and respond to their needs in a timely and professional manner.
• Help guests develop and implement a housing pathway by motivating them to work toward housing and connecting them with appropriate resources.
• Assist guests in connecting with substance-use, mental-health, and medical resources when the shelter cannot safely accommodate their needs.
• Enter data into the Homeless Management Information System (HMIS).
• Document reports in accordance with agency policy.
• Make sound decisions and seek guidance from a supervisor when appropriate.
• Respond to emergencies; the position is essential during weather and other emergencies.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED