Relief Men's Inn Evening Counselor

Pine Street Inn • Boston, MA

2d • Onsite

About The Position

The Guest Services Specialist (GSS) works according to Pine Street Inn policies and procedures designed to ensure a safe shelter environment for guests and staff. The role focuses on direct guest care, responding to guests in a timely and professional manner based on the priority of their needs. The GSS assists guests with developing and implementing a housing pathway by motivating them to work toward housing and connecting them with appropriate resources. The position also helps guests connect with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate their needs.

The GSS must remain energized and focused when demands are ambiguous or strenuous. The role includes entering data into the Homeless Management Information System (HMIS), documenting reports according to agency policy, making sound decisions, and seeking supervisor guidance appropriately. This is an on-call-as-needed position scheduled from 2:45 p.m. to 11:15 p.m. It is considered essential during weather and other emergencies. The position is located at 444 Harrison Ave, Boston, Massachusetts. Pay is $21.40–$23.97 per hour, depending on relevant experience and skill set.

Requirements

• High school diploma or GED.
• At least one year of experience in the Human Services field.
• Ability to stand for extended periods.
• Ability to stretch, bend, and lift up to 25 pounds.
• Ability to assist guests up and down stairs and in and out of wheelchairs.
• Ability to respond quickly to emergencies.
• Ability to respond safely, quickly, and calmly in emergencies.
• Good judgment in stressful or emotionally charged situations.
• Sensitivity and patience when working with guests experiencing mental illness, alcohol or other drug addiction, and abuse.
• Resilience in difficult and ambiguous situations.
• Ability to handle multiple assignments.
• Clear verbal and written communication skills.
• Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills.
• Ability to communicate and listen in a nonjudgmental manner.

Nice To Haves

• Valid Massachusetts driver's license in good standing.
• Bilingual English/Spanish skills.
• Experience administering Narcan in a work setting.
• Knowledge of addiction, recovery, and mental illness.
• Knowledge of issues pertaining to homelessness.
• Knowledge of area resources.

Responsibilities

• Provide direct care to shelter guests and respond to their needs in a timely, professional, and prioritized manner.
• Assist guests in developing and implementing a housing pathway, including motivating them to work toward housing and connecting them with appropriate resources.
• Help guests connect with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate their needs.
• Enter data into the Homeless Management Information System (HMIS).
• Document reports in accordance with agency policy.
• Make sound decisions and seek guidance from a supervisor as appropriate.
• Respond to emergencies; the position is essential during weather and other emergencies.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED