Relief Manager - Restaurants - MGM Grand

MGM Resorts International • Las Vegas, NV

8d • Onsite

About The Position

The Relief Manager at MGM Grand leads and supports food and beverage operations across the property, working with a variety of teams, service styles, and guest experiences. This operational leadership role calls for adaptability, collaboration, and the ability to support business needs across days, evenings, weekends, holidays, and overnight shifts. The manager helps deliver exceptional guest service and operational excellence while developing and inspiring teams.

The role oversees restaurant operations and supports the General Manager in executing the business plan and achieving goals. It also contributes to human resources, guest satisfaction, staff training and compliance, and consistent execution of restaurant and company initiatives.

Requirements

• High school diploma or GED.
• At least 2 years of prior relevant experience.
• Ability to work a flexible schedule, including nights, holidays, and weekends.

Nice To Haves

• Previous experience managing employees under a collective bargaining agreement.

Responsibilities

• Lead and manage daily restaurant operations, including fiscal budgets, labor productivity, scheduling, inventory control, guest service standards, and marketing strategy execution.
• Execute the restaurant business plan and assist the General Manager in developing and implementing tactics to meet goals and targets.
• Assist the General Manager with human resources responsibilities, including fostering teamwork and employee satisfaction, coaching and counseling, recognition, hiring, training, and succession planning.
• Support adherence to the company’s diversity commitment, third-party representation philosophy, company policies, legal requirements, employment law, and collective bargaining agreements.
• Interact frequently with guests to assess satisfaction, address complaints, and take appropriate action.
• Manage guest feedback channels using approved company practices.
• Work with the culinary team to provide a seamless service experience between the kitchen and dining room.
• Execute policies, operating procedures, training programs, directives, menus, rules, and regulations for restaurant staff.
• Ensure the restaurant executes food and beverage and company-wide initiatives and programs.
• Maintain high standards of health, sanitation, and cleanliness in all beverage areas.
• Ensure restaurant staff complete all company compliance training.
• Maintain excellent knowledge of venue food and beverage products, menu items, and equipment used to perform duties.

Benefits

• Wellness incentive programs supporting physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus discounts with company partners.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs, networking opportunities, and community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED