Relief CSR Driver

Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes•Springfield, MO

8d•Onsite

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About The Position

The Relief Customer Service Representative builds positive working relationships with customers and aims to exceed their expectations while meeting individual sales-growth goals. Serving as an advocate for Vestis, the Relief CSR generates goodwill and customer loyalty while providing professional service. The role operates a company step van in a designated area, manages deliveries and customer accounts, and supports sales growth. It is based in Springfield, Missouri. The work may involve adverse and varying weather conditions, including extreme heat or cold depending on location. The environment is fast-paced and may sometimes require irregular and long hours. The position requires routinely lifting and maneuvering at least 25 pounds and loading or unloading products without assistance; occasional lifting and maneuvering of more than 50 pounds is also required. The work involves bending, squatting, climbing, and reaching.

Requirements

At least 21 years of age.
Valid driver's license and excellent driving record.
Customer service experience involving frequent customer contact.
Strong math and basic computer skills.
Excellent customer service and verbal communication skills.
Ability to work independently, exercise sound judgment, and think quickly to identify and solve customer concerns.
High school degree or equivalent.

Nice To Haves

Demonstrated experience selling services or products and generating new business.

Responsibilities

Safely operate a company step van in a designated area to provide products and service to clients.
Verify daily vehicle preventative maintenance and maintain proper operator documentation.
Independently manage the daily route to ensure accurate and timely product delivery.
Load and unload products according to company policies, procedures, and guidelines.
Review invoices daily for complete and accurate information and make corrections as needed.
Meet sales goals and promote route growth to enhance profitability.
Develop leads and prospects, contact prospective customers, solicit business, prepare service agreements, and install new accounts.
Assist the sales organization in procuring additional new business.
Understand and clearly communicate services, policies, and pricing methods to customers.
Monitor customer feedback and handle customer issues promptly and courteously.
Take responsibility for personal safety and the safety of others; use safe precautions, proper tools and equipment, and follow safe work practices and policies.
Perform other duties as required or assigned that are reasonably within the scope of the role.