Relief Teller CSR

First Financial Bank NA•Spring City, TN

8d•Onsite

About The Position

The Relief Teller/Customer Service Representative supports multiple banking centers, adapting to different teams and environments while providing exceptional customer service. The role processes cash and check transactions accurately, opens and maintains accounts, assists with loan applications, and helps clients understand financial products such as Certificates of Deposit and Money Market Accounts. The representative identifies client needs and refers them to appropriate banking professionals, explains security measures and banking procedures, resolves client concerns, and helps prevent fraud while complying with banking regulations. This is an hourly, non-exempt, full-time, on-site position based in Spring City, Tennessee, with travel between banking centers as needed.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience in a business setting.
At least 1 year of cash-handling experience.
Strong customer service skills, including active listening and clear communication.
Experience recommending and referring financial products.
Understanding of compliance and fraud detection.
Ability to accurately balance a cash drawer.
Proficiency with computers, data entry, and multi-line phone systems.
Basic math and accounting skills.
Ability to work occasional weekends and extended hours.
Ability to travel between banking centers as needed.
Ability to remain in a stationary, standing position for up to 75% of an eight-hour workday.
Ability to review information and details at close range, within a few feet.

Nice To Haves

At least 6 months of teller experience is preferred.

Responsibilities

Work at multiple banking centers and assist teams where needed.
Process transactions efficiently and provide a positive, proactive customer experience.
Process cash and check transactions accurately and with integrity, including behind the teller line.
Open and maintain accounts and assist with loan applications.
Help clients navigate financial products, including Certificates of Deposit and Money Market Accounts.
Identify client needs and refer them to appropriate banking professionals.
Explain security measures, banking procedures, and product benefits to clients.
Handle client concerns professionally and find effective solutions.
Identify and prevent fraud while ensuring compliance with banking regulations.
Collaborate with team members in a culture of accountability and innovation.