Relief CSR Driver

Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes•Roswell, NM

12d

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About The Position

The Relief Customer Service Representative builds positive working relationships with customers and works to exceed their expectations while meeting individual sales growth goals. As an advocate for Vestis, the role generates customer goodwill and loyalty while providing professional service. The position involves independently managing a daily delivery route, operating a company step van, delivering products, supporting customer needs, and contributing to route growth and new business. The work may involve exposure to changing and adverse weather, including extreme temperatures. It takes place in a fast-paced environment that may require irregular and long hours. The role requires routinely lifting and maneuvering at least 25 pounds, occasionally lifting and maneuvering more than 50 pounds, and bending, squatting, climbing, and reaching. A high school degree or equivalent and a valid driver's license are required.

Requirements

Must be at least 21 years of age.
Valid driver's license and excellent driving record.
Customer service experience involving frequent customer contact.
Strong math and basic computer skills.
Excellent customer service and verbal communication skills.
Ability to work independently, exercise sound judgment, and think quickly to identify and resolve customer concerns.
High school degree or equivalent.

Nice To Haves

Demonstrated experience selling services or products and generating new business is preferred.

Responsibilities

Safely operate a company step van in a designated area to provide products and services to clients.
Verify daily vehicle preventative maintenance and maintain proper operator documentation.
Independently manage the daily route to ensure accurate and timely product delivery.
Load and unload products according to company policies, procedures, and guidelines.
Review invoices daily for accurate and complete information and make corrections as needed.
Meet sales goals and promote route growth to enhance profitability.
Develop leads and prospects, contact prospective customers, solicit business, prepare service agreements, and install new accounts.
Assist the sales organization in procuring additional new business.
Understand and communicate services, policies, and pricing methods to customers.
Monitor customer feedback and address customer issues promptly and courteously.
Take responsibility for personal safety and the safety of others; use safe precautions, proper tools, and equipment, and follow safe work practices and policies.
Perform other duties as required or assigned that are reasonably within the scope of the listed activities.