Relief CSR Driver
About The Position
The Relief Customer Service Representative builds positive working relationships with customers and works to exceed their expectations while meeting individual sales growth goals. The role represents Vestis professionally, generates customer goodwill and loyalty, and balances service with route growth. It involves independently managing a daily route, delivering products and services to clients, and supporting customer retention and new business development. The position is based in Shreveport, Louisiana. It requires operating a company step van, maintaining vehicle and operator documentation, loading and unloading products, reviewing invoices, communicating service information and pricing, and responding to customer concerns. The work may involve adverse and varying weather, a fast-paced environment, and irregular or long hours. Physical duties include routinely lifting and maneuvering at least 25 pounds, occasionally lifting and maneuvering more than 50 pounds, and bending, squatting, climbing, and reaching.
Requirements
- Must be at least 21 years of age.
- Valid driver's license and excellent driving record.
- Customer service experience involving frequent contact with a wide variety of customers.
- Strong math and basic computer skills.
- Excellent customer service and verbal communication skills.
- Ability to work independently, exercise sound judgment, and think quickly to identify and solve customer concerns.
- High school degree or equivalent.
- Able to routinely lift and maneuver at least 25 pounds and load and unload products from a truck without assistance.
- Able to occasionally lift and maneuver more than 50 pounds.
- Able to bend, squat, climb, and reach.
Nice To Haves
- Demonstrated experience selling services or products and generating new business is preferred.
Responsibilities
- Safely operate a company step van in a designated area to provide products and services to clients.
- Verify daily preventive vehicle maintenance and maintain proper operator documentation.
- Independently manage the daily route to ensure accurate and timely product delivery.
- Load and unload products according to company policies, procedures, and guidelines.
- Review invoices daily for completeness and accuracy and make corrections as needed.
- Meet sales goals and promote route growth to enhance profitability.
- Develop leads and prospects, contact prospective customers, solicit business, prepare service agreements, and install new accounts.
- Assist the sales organization in procuring additional new business.
- Understand and clearly communicate services, policies, and pricing methods to customers.
- Monitor customer feedback and handle customer issues promptly and courteously.
- Take responsibility for personal safety and others' safety, use safe precautions and proper tools and equipment, and follow safe-work practices and policies.
- Perform other duties reasonably within the scope of the role as required or assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
