Relationship Success Manager

PureWay Compliance•Katy, TX

About The Position

We are seeking a highly organized and customer-focused leader to serve as the right hand to our Director of Client Relations. This role will support enterprise account management while helping oversee day-to-day operations of the customer support team. The ideal candidate brings a balance of strategic thinking, hands-on execution, and team leadership.

Requirements

5+ years of experience in client relations, customer success, or support leadership
Experience working with enterprise or high-value accounts
Proven ability to manage or mentor team members
Strong problem-solving and communication skills
Experience with CRM and support tools (e.g., Salesforce, Zen-desk, HubSpot, etc.)
Highly organized with the ability to manage multiple priorities
Microsoft Office: 3 years (Required)
Customer support manager: 3 years (Required)

Nice To Haves

Bachelor’s degree preferred (or equivalent experience)

Responsibilities

Partner closely with the Director of Client Relations to manage and grow enterprise accounts
Act as a secondary escalation point for high-priority client issues
Help lead, coach, and develop the customer support team
Monitor team performance, KPIs, and customer satisfaction metrics (CSAT, NPS, SLAs)
Identify process improvements to enhance client experience and operational efficiency
Assist in onboarding new enterprise clients and ensuring long-term success
Collaborate cross-functionally with sales, operations, and product teams
Step in to lead the department in the Director’s absence