Client Success Team - Relationship Management Associate
About The Position
The Relationship Management Associate is a member of a global team primarily focused on Capital Markets onboarding requests from clients and sales desks based in North America. The role manages lifecycle requests for new and existing clients across functional teams, including KYC, AML, Legal, Operations, IT, Credit, Documentation, and Risk, to provide a smooth and efficient experience for clients and Sales. The associate monitors onboarding progress, reports status to business stakeholders, escalates issues as needed to meet client deadlines and expectations, and supports compliance with applicable bank policies across onboarding, KYC, risk, and regulatory activities. The role also provides additional business support as directed by the reporting manager and proactively identifies ways to improve, streamline, and automate processes.
Requirements
- Bachelor’s degree or equivalent/similar qualification.
- Three to five years of onboarding experience preferred, or experience in a related role such as client onboarding or lifecycle management, KYC/AML, operations, SEC/CFTC/Dodd-Frank regulations, credit risk, or business management.
- Solid understanding of Capital Markets products, including FX, Equities, Fixed Income, OTC Derivatives, Futures, and Commodities, and of client lifecycle management for those products.
- Proficiency in Microsoft Excel, including macros and look-ups, and experience with CRM systems or onboarding platforms.
- Excellent written and verbal communication skills.
- Proactive, collaborative, self-motivated approach, with strong organizational and time-management skills and the ability to reprioritize tasks in a fast-paced trading environment.
- Attention to detail while managing targets and timelines.
- Strong accountability and ownership of the client experience and end-to-end client onboarding processes.
- Ability to navigate a complex infrastructure involving numerous groups and individuals.
Nice To Haves
- Understanding of the fund management industry is ideal.
Responsibilities
- Manage client lifecycle requests for new and existing clients across KYC, AML, Legal, Operations, IT, Credit, Documentation, and Risk teams.
- Maintain and update onboarding status reports for business stakeholders, providing transparency and escalating issues as needed to meet client deadlines and expectations.
- Identify and escalate operational control events, including operational deficiencies, trading without approvals, and risk loss events.
- Ensure compliance with bank policies applicable to onboarding, KYC, risk, and regulatory activities.
- Provide additional business support as directed by the reporting manager, such as strategic or regulatory initiatives, projects, policy and procedure documentation, and reporting or metrics.
- Identify opportunities to enhance, streamline, and automate processes.
Benefits
- Comprehensive Total Rewards Program with competitive compensation and flexible benefits.
- 401(k) program with company-matching contributions.
- Health, dental, vision, life, and disability insurance.
- Paid time off.
- Coaching and development opportunities from leaders.
- Opportunity to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, high-performing team.
- Challenging work opportunities.
- Opportunities to build close relationships with clients.
- Potential to earn discretionary variable compensation based on business performance targets and individual goals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
