Relationship Manager

OPENLANE•Hillsborough, NJ

10d•Hybrid

About The Position

AFC (Automotive Finance Corporation), a subsidiary of OPENLANE, provides financing solutions to independent car dealerships across North America. The Relationship Manager builds customer relationships, supports employee development, and drives local business growth. The role is responsible for portfolio management, risk mitigation, team member development, and operational efficiency, drawing on experience in sales, customer service, and leadership. The position is hybrid, with the ideal candidate located in the Central New Jersey area. It reports to the Regional Director and works regularly with Credit, Contracting, Collections, Training, and Operations, as well as customers and external partners. Frequent travel within the assigned market is required.

Requirements

At least 5 years of experience in customer-facing, sales, or sales support roles.
At least 3 years of people leadership experience.
Experience in team management and building strong sales relationships.
Passion for leading people, projects, and budgets.
Ability and desire to travel frequently within the market to support current and prospective customers.
Familiarity with risk management principles and collections procedures.
High accountability toward local goals and business targets.

Nice To Haves

Experience in the automotive, financial services, or related industries.
Basic understanding of financial statements.
Proficiency in Google Workspace, Salesforce, and Tableau.
Familiarity with customer relationship management (CRM) tools.

Responsibilities

Cultivate new business relationships and manage customer acquisition.
Coach and develop the team in portfolio management, data analysis, and business development.
Conduct regular team meetings to align on goals and strategy.
Provide customers with industry knowledge to help them manage and grow their businesses.
Forecast opportunities and challenges based on knowledge of the local area and customer operations.
Lead prospecting, growth, and portfolio development efforts.
Collaborate with internal stakeholders and external partners as a trusted advisor.
Ensure compliance with applicable laws and codes in the assigned geographic area.

Benefits

Competitive pay.
Medical, dental, and vision benefits with employer HSA contributions and FSA options in the US.
Immediately vested 401(k) in the US or RRSP in Canada, with company match.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Robust Employee Assistance Program.
Employer-paid Leap into Service Day to volunteer.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded, global organization.
Company culture supporting internal promotions, diverse career paths, and meaningful advancement.