Relationship Manager

Waste Harmonics Keter • Indianapolis, IN

10d • $80,000 - $100,000 • Remote

About The Position

The Relationship Manager manages and grows a portfolio of strategic customer accounts by building trusted partnerships, delivering exceptional customer experiences, and identifying opportunities for long-term growth. As the primary point of contact for assigned clients, this role ensures operational excellence, contract fulfillment, and alignment between customer objectives and Waste Harmonics Keter's solutions. The ideal candidate is a consultative relationship builder with strong business acumen and communication skills who is motivated to drive customer success, retention, and revenue growth.

This is a fully remote position that may be based anywhere in the United States. Up to 30% travel is required for customer meetings, business reviews, and internal meetings. The role involves substantial collaboration with Operations, Finance, Legal, Sales, and Customer Operations in a fast-paced, customer-focused environment.

Requirements

• Bachelor's degree preferred; equivalent professional experience will be considered.
• 5–7 years of experience in account management, relationship management, sales, or another customer-facing business role.
• Demonstrated success managing strategic customer portfolios and driving customer retention and revenue growth.
• Strong experience building executive-level customer relationships and influencing business outcomes.
• Experience managing contract renewals, business reviews, and customer performance reporting.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and financial acumen, including the ability to interpret performance data and identify growth opportunities.
• Proficiency with Salesforce CRM and Microsoft Excel.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while collaborating effectively across cross-functional teams.

Nice To Haves

• Experience supporting enterprise or Fortune 500 customer accounts.
• Background in waste management, environmental services, facilities management, logistics, or other service-based industries.
• Experience with contract management and customer profitability analysis.
• Knowledge of sustainability initiatives and environmental solutions.
• Experience leading executive business reviews and strategic planning sessions.
• Strong understanding of customer lifecycle management and consultative account management best practices.

Responsibilities

• Manage a portfolio of strategic customer accounts and serve as the primary contact for relationship management activities.
• Build long-term customer partnerships by understanding business objectives and delivering proactive, value-driven solutions.
• Drive customer retention through exceptional service delivery, responsiveness, and consistent account management.
• Identify opportunities to expand customer relationships through additional services, sustainability initiatives, and strategic account planning.
• Lead regular customer business reviews covering performance metrics, operational updates, and continuous improvement opportunities.
• Monitor account performance, analyze trends, and develop action plans to improve customer satisfaction and operational outcomes.
• Manage customer escalations and coordinate cross-functional teams to resolve service-related issues promptly.
• Collaborate with Operations, Finance, Sales, Legal, and Customer Operations to meet contractual commitments and customer expectations.
• Support contract renewals, pricing discussions, and account planning to maximize customer value and profitability.
• Maintain accurate account documentation, forecasts, and customer activity in Salesforce and other business systems.
• Stay informed about market trends, industry developments, and sustainability initiatives to provide strategic guidance to customers.
• Contribute to process improvements that enhance customer experience and operational effectiveness.
• Mentor and support less experienced team members and foster a collaborative, customer-focused culture.

Benefits

• Competitive compensation.
• Annual bonus plan at every level.
• Continuous learning and development opportunities.
• 401(k) retirement savings with company match and immediate vesting.
• Medical and dental insurance.
• Company-paid vision insurance.
• Company-paid life insurance.
• Company-paid short-term and long-term disability.
• Employee Assistance Program.
• Flexible Spending Accounts and Health Savings Accounts.
• Paid time off, including a birthday off, community volunteer hours, and a Friday off in the summer.
• Seven paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level