Relationship Manager

OPENLANE•Hillsborough, NJ

8d•Hybrid

About The Position

AFC is seeking a Relationship Manager to build customer relationships, foster a positive local culture focused on employee development, and drive business growth. The role is responsible for portfolio management, risk mitigation, team member development, and operational efficiency, using experience in sales, customer service, and leadership. The position is hybrid, with the ideal candidate located in Central New Jersey, and involves frequent travel within the market to support current and prospective customers. The Relationship Manager works with internal teams including Credit, Contracting, Collections, Training, and Operations, as well as customers and external partners. The role reports to the Regional Director.

Requirements

At least 5 years of experience in customer-facing, sales, or sales support roles.
At least 3 years of people leadership experience.
Experience in team management and building strong sales relationships.
Passion for leading people, projects, and budgets.
Ability and desire to travel frequently within the market to support current and prospective customers.
Familiarity with risk management principles and collections procedures.
High level of accountability toward local goals and business targets.

Nice To Haves

Experience in the automotive, financial services, or related industries.
Basic understanding of financial statements.
Proficiency in Google Workspace, Salesforce, and Tableau.
Familiarity with customer relationship management (CRM) tools.

Responsibilities

Cultivate new business relationships and manage customer acquisition.
Coach and develop the team in portfolio management, data analysis, and business development.
Conduct regular team meetings to align on goals and strategy.
Provide industry-leading knowledge to help customers manage and grow their businesses.
Forecast opportunities and challenges based on knowledge of the local area and customer operations.
Lead prospecting, growth, and portfolio development efforts.
Act as a trusted advisor by collaborating with internal stakeholders and external partners.
Ensure compliance with applicable laws and codes for the assigned geographic area.
Support current and prospective customers through frequent travel within the market.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid vacation, personal, and sick time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer-paid Leap into Service Day to volunteer
Tuition reimbursement for eligible programs
Opportunities to expand skills and share knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement