Relationship Manager

Team Select Home Care•Denver, CO

8d•$55,000 - $70,000

About The Position

The Relationship Manager is responsible for operational oversight of an assigned client caseload and census within a branch. The role oversees staffing, recruiting, scheduling, and relationship management to ensure patients receive appropriate care and coverage is maintained. The Relationship Manager supports continuity of care and census stability, and ensures assigned cases are staffed efficiently and sustainably. This role reports to the Director of Operations and is classified as exempt. The position maintains accountability for caseload and census performance, staffs open shifts, addresses coverage gaps, and participates in an after-hours on-call rotation. It maintains communication with families and relationships with field staff, and collaborates with the Director of Nursing, Case Managers, and Caregivers on operational and care needs. The Relationship Manager supports branch financial metrics through staffing and census management, coordinates payroll verification, and oversees referral and intake coordination as assigned. The role also addresses insurance eligibility and authorization requirements, follows company policies and applicable regulations, maintains confidentiality, and collaborates across branch departments to support compliant processes and standards.

Requirements

Demonstrated ability to manage caseloads, staffing coverage, and recruiting priorities simultaneously.
Strong understanding of recruiting strategies and healthcare staffing processes.
Effective leadership and relationship-building skills.
Ability to exercise sound judgment and problem-solving in a fast-paced environment.
Strong organizational and communication skills.
Working knowledge of Microsoft Office, including Outlook, Excel, and Word.
High school diploma required.
Minimum one year of management experience in healthcare.

Nice To Haves

Bachelor’s degree in Business preferred.
Home health experience preferred.

Responsibilities

Maintain accountability for assigned caseload and census performance.
Provide staffing coverage for a typical caseload range that varies by branch location.
Staff open shifts for assigned cases and proactively address coverage gaps.
Participate in an on-call rotation for after-hours phone calls and staffing needs.
Communicate frequently and professionally with families about staffing updates and care coordination.
Build and maintain strong relationships with field staff to support retention and engagement.
Collaborate with the Director of Nursing, Case Managers, and Caregivers to coordinate operational and care needs.
Promote positive working relationships that support patient satisfaction and branch stability.
Support branch financial metrics through effective staffing and census management.
Ensure accurate payroll verification in coordination with branch staff.
Oversee referral and intake coordination as assigned.
Ensure insurance eligibility and authorization requirements are addressed appropriately.
Follow company policies, state and federal regulations, and compliance standards.
Maintain confidentiality of employee, patient, and company information.
Collaborate with all branch departments to ensure processes and standards remain compliant.