Relationship Manager

Hillenbrand • Sewell, NJ

22d

About The Position

The Customer Service Regional Sales Manager is responsible for increasing Coperion’s market share for service-related products within assigned regions and accounts. Success is measured by customer satisfaction and achievement of established sales and margin targets. The role develops customer relationships and account strategies, identifies service and equipment opportunities, and coordinates company support to meet customer needs. It requires 25%–50% travel.

Coperion is a global process technology company and a business unit of Hillenbrand, a global industrial company serving customers in over 100 countries. The position supports Coperion’s service products and equipment across its assigned accounts.

Requirements

• College degree required.
• Ability to read and interpret engineering reports, technical documentation, office procedures, and operating manuals.
• Ability to write clear, concise routine correspondence and comprehensive documents, including service agreements, studies, and proposals.
• Ability to communicate effectively with customers and employees.
• Knowledge of Microsoft Word, Excel, and PowerPoint.
• Ability to define problems, collect data, and draw valid conclusions.
• Ability to work independently.
• Ability to conduct market research and develop customer relationships.

Nice To Haves

• A minimum of five years of engineering, service, or sales experience with Coperion products or closely related products is preferred.
• A degree in Mechanical or Chemical Engineering is preferred.
• Familiarity with QAD and SAP.

Responsibilities

• Meet or exceed annual sales and margin targets for the assigned region.
• Develop account strategies to maximize sales of service products to major assigned accounts.
• Work with customers to identify spare parts needs and opportunities for upgrades, long-term maintenance, field service, process consulting, refurbishing, and modernization.
• Initiate, review, and approve firm quotations for assigned customers and follow up according to department guidelines.
• Monitor the status of all open sales orders for assigned accounts.
• Maintain regular communication with assigned accounts and an overview of ongoing field service, upgrade, and expansion activities.
• Collaborate with the team to improve the quality of standard service quotations and correspondence.
• Monitor and document customer and competitor activity for assigned accounts in accordance with department policy.
• Develop strategies to regain lost market share within assigned accounts.
• Collaborate with sales, engineering, process, and field service teams to align company capabilities with customer needs and provide a consistent point of contact.
• Coordinate service support for each machine within the assigned area.
• Maintain accurate information on the status of all Coperion equipment operating at assigned accounts.
• Improve the overall level of service provided to assigned accounts.

Benefits

• Annual bonus, subject to the terms of the plan.
• Medical, dental, and vision plans.
• Paid time off, starting at 160 hours per year for full-time employees.
• Company-paid holidays.
• Health Savings Account and Flexible Spending Account.
• Life insurance, AD&D, short-term and long-term disability, and voluntary benefits.
• Paid parental leave.
• Retirement Savings Plan with company match.
• Tuition reimbursement, subject to approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level