Relationship Manager

Corpay • Brentwood, TN

6d

About The Position

The Relationship Manager is responsible for the overall management of an assigned book of regional accounts focused on Corpay Prepaid products. The role is accountable for maintaining and growing existing business, increasing profitability, cross-selling products and services, managing renewals, and setting the strategic direction of assigned accounts. Corpay provides company-issued equipment, a home office setup, and formal, hands-on training.

Requirements

• Prepaid, FinTech, and payments experience working strategically and directly with clients.
• At least 5 years of client management or sales experience handling complex clients and maintaining positive relationships.
• Strategic thinking and the ability to understand clients’ businesses, technology, and financials.
• Strong data analytics and analysis skills, including the ability to diagnose opportunities and develop strategies to grow an existing portfolio.
• Excellent communication and presentation skills, with a proven track record of establishing and maintaining C-level relationships.
• Team-oriented, highly organized, and able to multitask, define, structure, and prioritize work, and influence internal stakeholders.
• Strong negotiation skills.
• Desire to learn and succeed in a fast-paced, entrepreneurial environment.
• Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint) and Salesforce.com.
• Bachelor’s degree or equivalent experience.
• Willingness to travel as required, up to 40%.

Responsibilities

• Retain the portfolio base at 100% and secure cross-sales of Corpay products and services.
• Establish and maintain strong relationships with client personnel at all levels, including senior management contacts.
• Provide client assessments and appropriate resources and contacts to support RFPs and client satisfaction with Corpay products and services.
• Coordinate customer service delivery and maintain strong relationships across internal departments.
• Communicate with internal departments to meet client needs, raise and resolve concerns, and share information about client changes.
• Develop and monitor client financial performance, including renewal planning, negotiations, and profitability.
• Prepare for and lead quarterly business reviews, sharing best practices, industry information, and new business opportunities during client site visits.
• Provide management with feedback on market trends as represented by clients.
• Maintain strong product knowledge and understanding of clients’ industries.
• Grow existing programs by understanding current procedures and identifying opportunities for greater efficiency.
• Build and maintain collaborative teams of internal and external stakeholders to drive customer spend, including Account Management, Sales, Finance, Implementation, Project Management, and IT.

Benefits

• Medical, dental, and vision benefits available the first month after hire.
• Automatic enrollment in the 401(k) plan, subject to eligibility requirements.
• Company-wide virtual fitness classes.
• Paid time off offerings including major holidays, vacation, sick, personal, and volunteer time.
• Employee discounts with major providers, including wireless, gym, and car rental providers.
• Philanthropic support for local and national organizations.
• Company-wide contests and prizes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level