Relationship Manager

Team Select Home Care • Denver, CO

6d

About The Position

The Relationship Manager is responsible for operational oversight of an assigned client caseload and census within a branch. The role oversees staffing, recruiting, scheduling, and relationship management to ensure patients receive appropriate service and coverage is maintained. The Relationship Manager supports continuity of care and census stability while ensuring assigned cases are staffed efficiently and sustainably. This position reports to the Director of Operations and is classified as exempt.

The role includes managing caseload and census performance, filling open shifts, addressing coverage gaps, and participating in an after-hours on-call rotation. The Relationship Manager maintains communication with families and relationships with field staff, and collaborates with the Director of Nursing, Case Managers, and Caregivers to coordinate operational and care needs.

The Relationship Manager also supports branch financial metrics through staffing and census management, verifies payroll in coordination with branch staff, oversees referral and intake coordination as assigned, and helps ensure insurance eligibility and authorization requirements are addressed. The position requires adherence to company policies, applicable regulations, compliance standards, and confidentiality requirements, as well as cross-functional collaboration across branch departments.

Requirements

• Demonstrated ability to manage caseloads, staffing coverage, and recruiting priorities simultaneously.
• Strong understanding of recruiting strategies and healthcare staffing processes.
• Effective leadership and relationship-building skills.
• Sound judgment and problem-solving ability in a fast-paced environment.
• Strong organizational and communication skills.
• Working knowledge of Microsoft Office, including Outlook, Excel, and Word.
• High school diploma required.
• Minimum one year of management experience in healthcare.

Nice To Haves

• Bachelor’s degree in Business preferred.
• Home health experience preferred.

Responsibilities

• Maintain accountability for assigned caseload and census performance.
• Provide staffing coverage for the typical caseload range, which varies by branch location.
• Staff open shifts for assigned cases and proactively address coverage gaps.
• Participate in an on-call rotation for after-hours phone calls and staffing needs.
• Communicate frequently and professionally with families about staffing updates and care coordination.
• Build and maintain relationships with field staff to support retention and engagement.
• Collaborate with the Director of Nursing, Case Managers, and Caregivers to coordinate operational and care needs.
• Promote working relationships that support patient satisfaction and branch stability.
• Support branch financial metrics through effective staffing and census management.
• Verify payroll accurately in coordination with branch staff.
• Oversee referral and intake coordination as assigned.
• Ensure insurance eligibility and authorization requirements are addressed appropriately.
• Follow company policies, state and federal regulations, and compliance standards.
• Maintain confidentiality of employee, patient, and company information.
• Collaborate across branch departments to ensure processes and standards remain compliant.

Benefits

• Family medical, dental, and vision insurance.
• Paid time off and paid sick time.
• 401(k).
• Referral program.
• Salary range of $55,000–$70,000 with bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED