Relationship Manager /Project Manager

TekSynap•Arlington, VA

25d•Onsite

About The Position

TekSynap is seeking a Relationship Manager / Project Manager to support the Federal Deposit Insurance Corporation (FDIC) in Arlington, Virginia. This role is the key client contact for executing Task Order requests and managing program delivery, and serves as the liaison between the client and support services. The position leads service delivery across the contract, coordinates resources and responses to incidents and emergencies, monitors contractor performance, and ensures work is performed in accordance with the contract. It also manages risks, supports governance and status reporting, and identifies opportunities for service improvement and cost reduction.

Requirements

Successful, referenceable experience managing a fully outsourced infrastructure program in an environment similar to FDIC's, including comparable security requirements or financial-sector experience.
Experience interfacing with executives and translating client needs into actionable support activities.
Excellent communication and problem-solving skills.
Experience understanding IT business demands and translating them into implementable support actions.
Demonstrated experience supporting government agencies, customers, or contracts in federal environments, including the Intelligence Community, Department of Defense, federal civilian agencies, or military organizations.
U.S. citizenship.
Ability to receive a Public Trust clearance.
Bachelor of Arts or Bachelor of Science in Computer Science or a related field.

Nice To Haves

Prior experience supporting the same or a similar contract, with in-depth knowledge of the customer environment, requirements, and operational landscape.
MBA or master's degree in Computer Science or Engineering.

Responsibilities

Understand FDIC business plans and goals to align services and support IT demand planning across the contract.
Read and fully understand the contract.
Lead service delivery across the contract, including tracking and managing operations and maintenance activities.
Mobilize appropriate contractor resources in response to Severity Level 1 incidents, crises, and disasters.
Monitor and report contractor performance across services.
Confirm the suitability of the planned steady-state contractor team and mobilize contractor or industry subject matter experts when needed.
Participate in governance and status updates as the authorized voice of the contractor and delivery authority.
Own risk management processes and action items, including identification, mitigation, resolution, and contingency execution.
Develop and present business cases for innovative services that improve delivery, and for retiring tasks that do not.
Identify and promote continuous improvement opportunities that enhance services or reduce FDIC costs.
Lead contractor personnel in identifying, developing, and analyzing trends in service delivery, capacity utilization, and infrastructure performance.
Ensure best practices are deployed in services.
Ensure the contractor performs in accordance with the contract.