Relationship Banker - Colonie

Arrow Bank NA • Albany, NY

1d • Onsite

About The Position

The Relationship Banker serves as a dedicated financial guide at the Colonie office, cultivating long-term customer loyalty through proactive, consultative service. The role moves between teller-line support and platform conversations, identifying customers’ financial needs and offering tailored solutions. Through outreach and customer conversations, the Relationship Banker identifies opportunities to deepen relationships and make referrals to internal business partners.

This experienced team resource mentors colleagues, handles transactions and problem resolution requiring higher-level authority, and may act in place of the Assistant Branch Manager or Branch Manager when appropriate to maintain operational continuity. The role also supports branch growth and customer retention while complying with company policies, security practices, and applicable regulations.

Requirements

• Associate’s degree or equivalent required.
• Ability to achieve NMLS certification and Signature Guarantee certification.
• Strong understanding of products and services and demonstrated ability to grow customer relationships through sales results.
• Exceptional written and verbal communication skills in English, including the ability to communicate clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders.
• Commitment to high-quality customer service and a courteous, patient, and professional demeanor.
• Excellent attention to detail, active listening, and problem-solving skills, with the ability to follow procedures and creatively assess customer needs.
• Excellent interpersonal and leadership skills, including the ability to provide on-the-spot coaching and guidance.
• Ability to manage multiple tasks while remaining aware of surroundings and priorities.
• Sound judgment, discretion, confidentiality, and integrity when handling confidential information.
• Proficiency in Microsoft Office applications, including Word, Outlook, and Excel, and ability to learn and use department-specific systems and software.
• Ability to remain stationary, often standing, for prolonged periods.
• Ability to use a telephone, computer mouse, and keyboard repetitively for extended durations.
• Ability to move, lift, and carry cash bags, coin boxes, and branch equipment weighing up to 30 pounds.

Nice To Haves

• Three years of experience in banking, customer service, cash handling, or retail sales.
• Bilingual communication ability.

Responsibilities

• Process transactions accurately, follow cash-handling procedures, balance the cash drawer, observe cash limits, and buy or sell currency from the vault.
• Handle incoming customer service calls using knowledge of company operations, products, services, and programs.
• Answer questions about accounts and banking, including interest rates, service charges, and account histories, while observing disclosure requirements, regulations, and privacy policies.
• Prevent and detect fraud by identifying counterfeit currency and monetary instruments, verifying customer identity, and following check-cashing and dual-control procedures.
• Protect customer and company resources by following security requirements, including branch opening and closing protocols.
• Build branch business through customer needs assessments, identifying opportunities for products and services, and making referrals to internal business partners.
• Open and close customer accounts, take loan applications, complete debit card disputes and domestic or international wire transfers, and order debit cards as appropriate.
• Mentor Banker I, Banker II, and Head Banker colleagues and provide subject-matter support for complex platform service inquiries that may require higher-level approval.
• Work with branch colleagues and internal partners to research and resolve customer concerns and support relationship retention.
• Maintain current knowledge of and comply with company policies, procedures, and applicable federal regulations, including consumer protection laws governing loan origination.
• Travel as needed to maintain client relationships and support business objectives.
• Work a rotational Saturday schedule to provide branch support.

Benefits

• Paid vacation, sick time, and holidays.
• Medical, dental, and vision insurance.
• Flexible Spending Plan.
• 401(k), pension, and Employee Stock Ownership retirement plans.
• Education and tuition reimbursement.
• Employee Assistance Program for employees and their immediate family members.
• Potential bonus and incentives through the company’s annual bonus program, subject to individual and company performance.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree