Relationship Banker - Maryland South Market

Bank of America•Bowie, MD

2d•$25 - $27•Onsite

About The Position

At Bank of America, the Relationship Banker helps make financial lives better by engaging clients and connecting them with solutions that meet their financial goals. The role is based at a financial center in the Maryland South Market and supports the company’s in-office culture and client service approach. The job involves engaging clients in the lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately processing cash transactions as needed. Relationship Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them to appropriate solutions. The role also involves managing financial center traffic, appointments, outbound calls, and cash responsibilities while following established processes, applicable laws, and regulations. This is a 40-hour-per-week, first-shift role. The position requires working weekends and/or extended hours when needed, and may require scheduling at another financial center within a reasonable distance. The stated pay range is $25.00–$26.77 per hour. Compensation is base salary and is not incentive eligible. The role is benefits eligible and includes access to paid time off.

Requirements

High school diploma, GED, secondary school, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in clients’ best interests.
Collaborate effectively and build and nurture strong relationships.
Demonstrate passion, commitment, and drive to improve clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and be comfortable engaging all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on self-service technologies, including ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines and applicable laws and regulations.
Manage time and capacity efficiently.
Focus on results while acting in clients’ best interests.
Able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of financial services products and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, and comply with applicable laws and regulations.
Build business knowledge and a network by partnering with small business, lending, and investment experts.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with self-service banking transactions.
Have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their goals.